Curtis Behavioral Health Patient Care Coordinator Warner Robins, GA · Full time

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Curtis Behavioral Health is a growing outpatient mental health practice based in Warner Robins, Georgia, providing high-quality psychiatric medication management and therapy services to individuals across the community. Our mission is to deliver accessible, evidence-based care while maintaining the highest standards of clinical excellence, professionalism, and patient experience. We specialize in treating a wide range of mental health conditions and are committed to structured, compliant, and patient-centered care. Our practice operates with clear systems, defined workflows, and a strong emphasis on accountability to ensure both clinical quality and operational efficiency. What sets Curtis Behavioral Health apart is our focus on: High standards of care and compliance aligned with industry best practices Structured systems and workflows that support staff success and patient outcomes A team-oriented environment where each role is essential to the patient experience Growth and development opportunities within a rapidly expanding healthcare organization We are building a team of professionals who are reliable, detail-oriented, and committed to excellence in patient care and administrative operations. We are a process-driven organization that values accountability, attention to detail, and consistency. Team members are expected to follow established workflows and contribute to a high-performance environment.

The Patient Care Coordinator serves as the central point of contact for patients, referrals, and scheduling. This role is responsible for managing incoming referrals, coordinating appointments, verifying insurance, and ensuring patients are financially and administratively prepared before their visit.

This is a high-responsibility, fast-paced role requiring strong attention to detail, professionalism, and the ability to follow structured workflows.

Key Responsibilities

Referral Management

• Receive and process incoming referrals from providers, hospitals, and community sources
• Maintain and update referral tracking system (Google Sheets or EHR)
• Perform outbound calls to schedule patients (minimum 3 documented attempts)
• Communicate referral outcomes back to referring providers (scheduled, unable to reach, declined, etc.)

Scheduling & Patient Coordination

• Schedule new and follow-up appointments accurately
• Ensure patients are scheduled with the appropriate provider and service type
• Manage cancellations, reschedules, and waitlists
• Send appointment reminders and confirmations

Insurance & Financial Clearance

• Verify insurance eligibility and benefits prior to visits
• Review patient ledgers for outstanding balances or claim issues
• Contact patients 48–72 hours prior to appointments to:
• Confirm appointment
• Review estimated copay/coinsurance
• Collect prepayment or obtain card-on-file when required

Front Desk Operations

• Greet and check in patients professionally
• Collect payments and maintain accurate documentation
• Ensure required forms, consents, and documentation are completed
• Maintain organized and compliant patient records

Administrative Support

• Coordinate with providers, billing team, and management regarding patient issues
• Identify and escalate scheduling, billing, or workflow problems
• Assist with maintaining office efficiency and patient flow

Qualifications

Required

• High school diploma or equivalent
• 1+ year of experience in medical office, front desk, or patient coordination role
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Comfortable handling high call volume and administrative tasks

Preferred

• Experience in behavioral health or medical office setting
• Familiarity with insurance verification (Medicaid, Medicare, commercial plans)
• Experience with EHR systems and scheduling software
• Knowledge of referrals and prior authorization processes

Key Traits for Success

• Detail-oriented and process-driven
• Reliable and accountable
• Professional and patient-focused
• Able to follow structured workflows and policies
• Strong problem-solving skills

Why Join Curtis Behavioral Health

• Stable, growing healthcare practice
• Structured systems and clear expectations
• Opportunity for role growth and increased responsibility
• Supportive team environment 

Candidates must be comfortable following structured workflows and being held accountable to performance metrics.