Crystal Window Cleaning Co. Commercial Customer Service Representative Sterling, VA · Remote · Full time Company website

Crystal Clear Window Cleaning Co. is seeking a dynamic, bilingual (english/spanish) and detail-oriented Commercial Customer Service Representative

Description

Crystal Clear Window Cleaning Co. is seeking a dynamic and detail-oriented Commercial Bilingual Customer Service Representative to join our dedicated team. This pivotal role involves taking full ownership of quoting and scheduling for our commercial department. You will collaborate closely with the CEO, Regional Managers, Field Technicians, Front Office staff, and Customers to coordinate, plan, schedule, and execute window cleaning, pressure washing, and other requested services.


Key Responsibilities:


Quoting, Scheduling and Coordination:

• Work with the CEO, Field Technicians, Front Office staff, and Customers to generate and provide quotes for commercial services for customers and eventually schedule and assign a technician team upon approval.

• Ensure timely execution of window cleaning, pressure washing, and other services.

• Manage and update scheduling software and tools to reflect current job status and upcoming appointments.

Customer Service:

• Provide excellent customer service to ensure high customer satisfaction and retention.

Collaboration and Communication:

• Maintain open and effective communication with all team members to ensure smooth operations.

• Address any scheduling conflicts or issues promptly and efficiently.

Growth and Improvement:

• Contribute to the continuous improvement of scheduling processes and customer service protocols.

• Embrace and support the company’s growth mindset by seeking opportunities for professional development and contributing to team growth initiatives.


Qualifications:

• Strong organizational and multitasking skills.

• Strong attention to detail.

• Excellent communication and interpersonal abilities.

• Proficiency in scheduling software and Microsoft Office Suite.

• Prior experience in scheduling, customer service, or a related field is preferred.

• A positive, growth-oriented attitude with a willingness to learn and adapt.

• Ability to work independently and as part of a team.


Why Join Us:


At Crystal Clear Window Cleaning Co., we foster a collaborative and supportive environment where every team member is valued. As a small company with big ambitions, we offer the opportunity for long-term career growth and the chance to make a significant impact. Join us in our mission to provide exceptional service and be part of a team where everyone, including the CEO, rolls up their sleeves to get the job done.


If you are a proactive and growth-minded individual looking for a rewarding career opportunity, we would love to hear from you!


Crystal Clear Window Cleaning Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary

$18 - $22 per hour