Crumbl
Assistant Store Manager-Bensalem
Bensalem, PA
·
Full time
Crumbl is looking for store leaders who serve customers with the highest standard, make amazing cookies, and provide effective guidance for their coworkers. We want shift leads who will work alongside bakers, help the crew work efficiently, and provide hands-on training. If you can engage and inspire the team, deliver world-class customer service, and serve incredible quality cookies to our customers, we want you!
Description
Advantages of being a Crumbl Assistant Manager
- All Sundays off
- Paid time off
- Working for a company that values work/family life balance
Opportunities
- We develop leadership talent internally and promote from within for future roles as Crumbl expands
Responsibilities
- LEADERSHIP & MANAGEMENT: Help lead the team to accomplish objectives, oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs), and build and develop the Crumbl Culture.
- PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current and future roles at Crumbl
- OPERATIONS: Supervise variety of Crumbl operational areas including quality control and taste, cookie baking process, cookie presentation, delivery experience, and more
- CUSTOMER SERVICE: Create raving fans through genuine, welcoming, and friendly interactions with every guest that comes into Crumbl
- COMMUNICATION: Communicate clearly and frequently with store leadership team and the Crumbl Crew
- TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment applications, email, chat applications) Be able to problem-solve technology issues through key technical support contacts when needed
- ATTENTION TO DETAIL: Highly aware of the details of baking and guest service process, ensures those details are managed, communicated, and taught to the team to deliver excellence daily
- CLEANLINESS & TIDINESS: Always maintain clean, orderly, and safe bakery environment, exceeding regulatory and company requirements
- FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment
- SAFETY: Constantly train and coach on safety first
Qualifications
- CHARACTER: Strong personal values displayed through action and word
- WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities
- CULTURAL FIT: Strong internal "why" that aligns with owners and Crumbl, similar values and character, and a passion for food and baking
- EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience
- EDUCATION: Prefer an associate degree or higher. PA State Certified Food Safety Manager Certificate required; certificate can be completed after hiring if successful candidate does not already have one.
- COMMITMENT TO THE CUSTOMER & EXCELLENCE: Genuine desire to serve others while having a passion for excellence in everything you do
Following hiring, all necessary training will be provided. All team members participate in the tip pool for additional compensation.
Salary
$18 - $20 per hour