Critical Edge is a fast-paced, growing IT Managed Security Services company.

Level 3 Low Voltage Technician

Critical Edge, Inc. | Memphis, TN

Pay: $35 - $45 hourly | Job Type: Full-Time | Location: Memphis, TN (regional travel required)

About the Role

Critical Edge is a physical security integrator serving municipalities, healthcare systems, industrial facilities, and commercial clients across Arkansas, Tennessee, Mississippi, Missouri, Oklahoma, and Texas. We design and install video surveillance, access control, and intercom systems, and we're growing our Memphis field team.

The Level 3 Low Voltage Technician is our most experienced field role below Lead Technician. This person works independently, mentors junior techs, and can be trusted to represent Critical Edge on-site with minimal supervision.

What You'll Do

• Install and terminate IP camera systems, access control hardware, and intercom systems with minimal oversight
• Lead the technical execution of assigned projects, coordinating with the Lead Technician and Project Manager on sequencing and site logistics
• Install and terminate access control hardware (readers, strikes, maglocks, REX devices, door contacts) across single- and multi-door systems
• Install and terminate camera systems from Motorola, Hanwha, and i-PRO, and support VMS commissioning as needed (system programming is handled by our IT staff)
• Pull, terminate, and test structured cabling (Cat6, fiber where required) to industry standards
• Diagnose and resolve system issues in the field — network connectivity, power, device failures — without escalating routine problems
• Mentor Level 1 and Level 2 technicians on-site, reviewing their work for quality and code compliance
• Read and work from architectural drawings, riser diagrams, and system designs; flag discrepancies before they become install problems
• Maintain accurate as-built documentation, device inventories, and commissioning records for each site
• Represent Critical Edge professionally with client staff — facilities managers, IT contacts, and site personnel — during install and turnover
• Travel to job sites across our service area, including multi-day trips for out-of-town or multi-site projects

What You Bring

• 4+ years of hands-on experience in low voltage/security systems installation, with at least 2 years working at a lead or senior technician level
• Working knowledge of access control systems (any major brand; Genetec, Software House, Lenel, or similar strongly preferred)
• Experience with IP camera systems and VMS platforms — prior exposure to Genetec, Motorola, Hanwha, or i-PRO is a plus
• Solid understanding of structured cabling standards and basic networking (IP addressing, VLANs, PoE)
• Comfortable reading construction drawings and low-voltage system schematics
• Valid driver's license and ability to travel regionally, including occasional overnight trips
• Strong communication skills — this role interacts directly with clients, not just other technicians
• Manufacturer certifications preferred but not required at hire — Critical Edge will sponsor and support certification training once hired

Certifications (Preferred, Not Required at Hire)

CertificationCategoryPriorityGenetec Security Center (GSC-A or higher)Access Control / VMSHighASSA ABLOY AperioAccess Control HardwareMediumMotorola / Avigilon Camera & VMSVideo SurveillanceMediumHanwha Vision CertificationVideo SurveillanceMediumi-PRO CertificationVideo SurveillanceMediumCommend Intercom CertificationIntercom SystemsMediumBICSI Installer 1 or 2Structured CablingMediumOSHA 10SafetyHigh

Physical Requirements

Ability to work at heights (ladders, lifts), in ceilings and crawlspaces, and lift up to 50 lbs. Comfortable working in both indoor commercial environments and outdoor/industrial settings.

Why Critical Edge

We're locally based with a strong regional reputation, not a call-center-run national franchise. Competitive pay based on experience, with a growth path toward Lead Technician.