Craig Group Fractional Account Manager · Remote Remote · Contractor Company website

Craig Group is seeking a consultative, highly organized Account Manager to own a key client relationship and lead delivery of its engagement. You are one part trusted advisor and one part delivery lead, accountable for multiple client projects and working between the client, Craig Group leadership, and the execution team. An ideal candidate combines strategic agility, attention to detail, and strong relationship-building skills with a passion for delivering superior results. As the client’s primary point of contact, the Account Manager acts as the connective tissue between the client, internal resources, and specialized consultants, keeping the engagement aligned, the client informed, and the right experts brought in at the right time. The role is not expected to be the deepest subject matter expert on every topic. It is expected to leverage AI and automation as force multipliers across planning, client delivery, and day-to-day operations.

About Craig Group

Craig Group is an operator-led go-to-market strategy and execution partner for private equity and PE-backed lower-middle-market portfolio companies. We are technology-enabled and AI-supported, built to accelerate organic growth within the realities of a hold period. We work with management teams and operating partners to identify the highest-value segments, clarify ICP and messaging, and build a repeatable revenue engine across marketing, sales, and customer expansion, then implement the plan, so results show up in pipeline quality, win rate, deal size, recurring revenue, profitability, and EBITDA.

Description

Responsibilities

Client Relationship

  • Own the day-to-day client relationship as the primary point of contact, ensuring engagement continuity and client satisfaction.
  • Serve as an advisor to the client, translating business goals into actionable marketing and sales plans.
  • Identify opportunities to expand the relationship through additional services, strategic initiatives, technology adoption, or process improvements that support client business objectives.
  • Facilitate recurring client and internal team meetings to monitor progress, maintain accountability, and keep project status transparent across the client, internal stakeholders, and teams.


Project Delivery

  • Manage multiple projects of varying complexity, from inception through completion.
  • Lead project kick-offs, ensuring the right team members are engaged and fully briefed, and direct the hands-on implementation team day-to-day.
  • Monitor the allocation of resources across the execution team, ensuring staffing aligns with project needs.
  • Develop realistic timelines with clear deliverables, ensuring all deadlines are met and client expectations are exceeded.
  • Set up and manage projects in the project management tool, tracking progress and coordinating team collaboration.
  • Document key project activities, including meeting agendas and summaries, and follow up on action items.
  • Maintain alignment between Statement of Work commitments, client priorities, project activities, and success metrics throughout the engagement.
  • Proactively identify risks, bottlenecks, resource constraints, and emerging client needs, escalating issues and coordinating solutions before they impact delivery.


Typical Engagement Deliverables:

  • Market Position & Customer Insights (via executive and stakeholder interviews)
  • GTM Strategy Roadmaps
  • Demand Generation & Campaign Strategy
  • Competitive & White Space Analysis
  • Buyer Journey Mapping
  • Messaging & Value Proposition Development


What Success Looks Like:

  • The client views you as a trusted advisor across the account.
  • Projects are delivered on time and on budget, with the client always clear on status.
  • Client work is exceptional, clearly adding value to the executive team.
  • Delivery, team activities, and evolving client priorities stay aligned with Statement of Work commitments and business objectives.
  • Risks, concerns, and emerging client needs are anticipated and addressed proactively rather than reactively.
  • Cross-functional teams stay focused, accountable, and on commitment despite competing priorities and limited direct authority.
  • Strategic relationships within the account expand as you identify unmet needs, implementation gaps, and new priorities that create additional client value.


Skills & Experience

  • 5+ years managing multiple concurrent client projects in a marketing agency or consultancy, including ownership of timelines, budgets, hours against scope, and resourcing.
  • Experience leading cross-functional teams, often without direct authority.
  • Strong working knowledge of modern martech and sales tech stacks (e.g., HubSpot, marketing automation) and project management tools (e.g., Wrike).
  • Exceptional communication, organizational, and problem-solving skills.
  • Hands-on experience using generative AI tools to improve client delivery and internal operations.
  • Experience working with private equity firms or PE-backed portfolio companies preferred.
  • Proven ability to build consensus among stakeholders with differing priorities and readiness for change, and to drive adoption of new processes, technologies, or initiatives within client organizations.


Benefits and Perks 

  • This is a 1099 position requiring approximately 5-10 hours per week.
  • $75-$95/hour depending on experience.
  • Work-from-home (WFH) with some client travel required.
  • Self-managed time off.


To apply, send your resume to [email protected].


Who is Craig Group?

Craig Group is an operator-led go-to-market strategy and execution partner for private equity and PE-backed lower-middle-market portfolio companies. We are technology-enabled and AI-supported, built to accelerate organic growth within the realities of a hold period. We work with management teams and operating partners to identify the highest-value segments, clarify ICP and messaging, and build a repeatable revenue engine across marketing, sales, and customer expansion, then implement the plan, so results show up in pipeline quality, win rate, deal size, recurring revenue, profitability, and EBITDA. 

Salary

$75 - $95 per hour