Covet & Mane Director of Revenue Operations Montclair, NJ · Westport, CT · Remote · Full time

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About Covet & Mane:

The leader in luxury hand-tied hair extensions, Covet & Mane, founded in 2019, has deployed a business model that puts the salon professional first with a constant quest for excellence in product and service. 

Committed to empowering and arming stylists with quality products, we promote, perfect, and encapsulate elegance with an intentional, curated selection of revolutionary, cut-point weft hair extensions. With meticulous attention to detail at every stage of development, we guarantee expertly sourced, silicone-free hair extensions that can be cut, colored, and tailored to the individual client for their best hair ever.

We pride ourselves on being an exclusive brand for select stylists who are masters in their technique and have a collective of artists that are ambassadors of the brand and its vision. Our goal is to provide stylists with best-in-class hair that they and their clients can always rely on. 

Position Summary:

As a fast-growing company, we are seeking a highly motivated, detail-oriented, and driven Director of Revenue Operations to serve as a strategic leader. This individual will be responsible for leading all aspects of our revenue operations and will serve as a strategic leader in our continued growth. 

The Director of Revenue will be a leader in the organization by building, leading, integrating, and aligning the sales, education, marketing, and customer success functions, with the goal of building a revenue operation for a rapidly growing beauty brand. The Director of Revenue Operations will be responsible for boosting revenue growth through strategic partnerships and optimizing our innovative educational initiatives. As this is a newly created position, the candidate will be responsible for establishing the foundations of the Revenue Operations discipline for the company as it launches an accelerated expansion initiative. 

Responsibilities: 

• Lead the development and establishment of a strong foundation for all revenue operations, through impactful education initiatives.
• Collaborate with the CEO to set strategic growth initiatives, and operationalize those decisions in creating streamlined revenue operations.
• Act as a Stylist ambassador for our brand, primarily as a client-facing role with occasional internal training by bringing a thorough knowledge of our brand and hairstyling techniques.
• Develop and implement processes, systems, and productivity metrics to ensure revenue teams are hitting their performance targets.
• Identify opportunities to present and sell new products, colors, blends to clients and accounts.
• Work in synergy with teams from marketing, education, customer success, and sales, including leadership, to incorporate and action ideas aimed at enhancing the efficiency of our established sales process.
• Oversee and enhance all facets of sales technologies, encompassing updates, improvements, construction of reports, dashboard management, and workflow.
• Design and manage incentive plans for the sales team to drive performance and achieve targets.
• Conduct ongoing sales data analysis to identify opportunities and areas for enhancement, and consistently adapt sales operations in response to evolving business conditions and organizational strategies.
• Work closely with system and application developers for large-scale enhancements.
• Oversee the forecasting of the sales pipeline and the administration of sales cycle processes.
• Manage efficiency in sales operations, and take ownership of CRM data integrity, coordinating with the Growth Marketing Manager to ensure accurate data entry and updates by all relevant parties.
• Create a plan to enhance renewal and upsell opportunities.
• Understand and leverage the importance of education in our sales strategy, while maintaining a results-driven approach. 
• Develop, oversee and execute our education and certification programs. 
• Transmit our brand’s unique expertise through our educational initiatives. 
• Devise and implement strategies to retain clients through unique educational certification credits and enriching client experiences. 
• Implement and enhance onboarding for new sales hires
• Manage sales events and activations nationally across various locations by engaging with local markets, supervising, and educating the regional sales teams within the local markets. 

Qualifications:

• Prior experience in a similar role, with a proven track record in sales revenue growth through educational initiatives.
• Ability to articulate and share brand specific expertise through education programs.
• Demonstrate technical savviness with proficiency in social media platforms for sales, and expertise in CRM-based sales platforms, preferably Hubspot.
• Motivated and experienced professional, ready to contribute to a company in its growth phase and capable of adapting to a fast-paced, dynamic environment.
• The ability to bring new ideas to the table and implement them effectively.
• Excellent communication and presentation skills; able to engage a room full of stylists.
• A people-person with great customer service skills, capable of maintaining strong relationships with clients, stylists, and team members.

Why you will love working here: 

We are a team of passionate individuals working together to revolutionize the beauty industry. If you love a challenge, have a passion for sales and education, and are ready to take your career to the next level, we would love to meet you!

Joining our team: Company benefits & perks

Based in Chelsea, New York -  Covet & Mane has a 4,000 sq. ft. beautifully designed studio that doubles as an office space for the internal team while also being available for large events, content filming, educational classes, and conferences. We operate with a hybrid approach; working from the office 3 days a week and from home 2 days a week. We offer an inclusive culture with an open-door policy that allows each employee to learn and be an integral part of building a new hair brand from the ground up. 

• Hard-working individuals with a customer service-driven mindset that is aligned with the company mission
• Empower internal employees and external clientele to deliver next-generation products and services that exude excellence
• Creative, dynamic, effective communication and strategy to bring the brand’s vision to life
• Autonomy in your role with ownership of individual projects while being a collaborative, team player

Covet & Mane is a privately-held company, 100% owned by the CEO & Founder. 

• Bi-weekly payroll
• Quarterly and annual discretionary bonusing based on overall company performance
• Medical (90%), dental, and vision insurance are paid for you by the company 
• FSA and dependent care flexible spending accounts
• 401k with company contribution
• Profit sharing eligibility 
• Work-from-home allowance
• A hybrid work environment with flexible hours/scheduling

Please note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

Equal Employment Opportunity:

We offer equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. Covet & Mane with federal and state disability laws make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, please contact us at: [email protected]