Corserva, Inc. Data Center Server Hardware Support Technician Trumbull, CT · Full time Company website

Apply for Data Center Server Hardware Support Technician

At Corserva, we specialize in delivering comprehensive IT solutions, including managed services, cybersecurity, cloud computing, and software development, tailored to meet enterprise and mid-market clients' unique needs.

About Corserva, Inc.

Corserva is a leading U.S.-based IT managed service provider that delivers secure, scalable, and high-performance technology solutions to enterprise clients across various industries. Focusing on innovation and excellence, we empower our clients to achieve their business objectives through reliable IT infrastructure and services. Our flagship offering, the Corserva 360 IT management platform, exemplifies our commitment to comprehensive, cutting-edge IT solutions.

Position Overview

We seek a skilled Data Center Server Hardware Support Technician to join our dedicated support team. This position involves hardware, firmware, monitoring, and installation responsibilities in a live data center setting. The ideal candidate will have prior experience with hardware diagnostics, system installation, firmware management, and equipment decommissioning.

Key Responsibilities

System Preparation & Installation:

• Install components across servers, storage, desktops, and laptops.

• Perform ILO/IDRAC configuration and cable management.

• Complete firmware setup and pre-installation tasks.

• Connect and label network cabling; coordinate port activation with Security.

• Label systems with machine names and prepare systems for deployment.

• Image Windows and Linux systems using automated tools and ISOs.

• Update asset records in the CMDB.

System and Equipment Removal:

• Disassemble and recover parts from decommissioned systems.

• Follow documented decommissioning procedures.

• Update internal decommissioning reports and tracking tools.

Storage & Firmware:

• Assist with troubleshooting and repairs for storage hardware.

• Follow organizational firmware update policies and apply updates as directed.

• Monitor and respond to customer advisories.

Inventory Management

• Maintain records of spare parts and system pools.

• Track deployed hardware and ensure accurate inventory documentation.

Data Center Walkthroughs

• Conduct routine inspections of active and future data center rooms.

• Identify and report hardware errors or issues during walkthroughs.

Monitoring and Alert Response

• Monitor critical systems for performance issues or failure alerts.

• Manage host configurations in monitoring platforms.

• Respond to alerts via email, pager duty, and other channels.

Break/Fix & Incident Response

• Perform diagnostics and hardware repairs for local and remote systems.

• Coordinate repair activities with remote sites, vendors, and technicians.

• Escort on-site vendors and manage repair ticket workflows.

• Participate in planning sessions and incident resolution processes.

• Create, update, and close tickets for incidents and service requests.

Qualifications

Education & Experience

• Associate degree in IT, Computer Science, or related technical field preferred.

• 2+ years of experience in data center or hardware support environments.

Technical Skills

• Strong knowledge of server hardware, ILO/IDRAC, and firmware processes.

• Experience with imaging systems and working with Windows/Linux environments.

• Familiarity with asset tracking tools and monitoring platforms.

Certifications

• CompTIA A+ or Server+ preferred.

• ITIL Foundation or similar process-related certification is a plus.

Soft Skills

• Detail-oriented with strong troubleshooting and diagnostic skills.

• Reliable, self-motivated, and capable of working independently.

• Excellent communication and documentation abilities.

Why Join Corserva?

• Opportunity to work with cutting-edge IT solutions and services.
• Collaborative and supportive team environment focused on professional growth.
• Comprehensive benefits package, including health insurance, 401(k), and paid time off.
• Access to ongoing training and development resources.

Work Environment

This position requires working onsite at a secure client facility in Bristol, CT. Work may include data center access and occasional lifting or movement of equipment. Standard work hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., with occasional after-hours support as needed.

Application Process

Interested candidates are encouraged to submit their resumes and cover letters detailing their relevant experience and qualifications. Corserva is an equal opportunity employer committed to diversity and inclusion in the workplace.