We are seeking a highly organized, detail-oriented, and proactive Operations Associate to manage the daily operations and administrative framework of our firm in a hybrid capacity. You will work closely with our advisors and custodian partners to execute daily account transactions, maintain CRM workflows, track onboarding, and generate compliance and oversight reports. This is a back-office support role and is not client facing. You will be the in-house expert on our CRM, reporting software, and custodial platforms (Fidelity, Altruist, and Schwab).
Cornerstone Financial Management LLC is a growing and dynamic wealth management firm dedicated to providing comprehensive financial planning and investment management services to high-net-worth individuals and families. We pride ourselves on a collaborative, family-like company culture where every team member plays a critical role.
Cornerstone Financial Management LLC is a growing and dynamic wealth management firm dedicated to providing comprehensive financial planning and investment management services to high-net-worth individuals and families. We pride ourselves on a collaborative, family-like company culture where every team member plays a critical role.
• Administrative Mailbox & Communications: Actively manage the administrative email inbox, review incoming correspondence, and maintain log entries in the CRM.
• Custodial Workflow Management: Track and execute critical custodian operations (Fidelity, Altruist, and Schwab), including:
– Opening new accounts and setting up maintenance requests.
– Managing account transfers (ACATs).
– Resolving Not-In-Good-Order (NIGO) documentation issues.
• Money Movement: Oversee daily money movement requests across client accounts.
• Client Document Management: Manage shared client files across systems.
• Onboarding Execution: Complete internal and administrative onboarding tasks assigned within the CRM.
• Weekly Tasks:
– Update Onboarding Trackers and New Accounts/Transfers Trackers.
– Review held-away accounts (Pontera) to confirm live data feeds and connectivity.
• Monthly Reporting: Generate reports for cash, systematic withdrawal, Required Minimum Distribution (RMD), and trade blotter.
• Quarterly Billing & Reconciliations: Assist with quarterly billing processes, reconcile sample billing reviews, and upload billing statements to the client Black Diamond Vault.
• Administrative Support: Provide assistance with internal projects, process and workflow enhancements, and integration of technology.
• Financial & Compliance Oversight: Provide assistance with operational financial and compliance procedures to comply with firm policies and regulatory requirements.
• Office & General Tasks: Provide assistance with routine administrative duties as needed in a small team setting (e.g., document scanning, post office runs, and general office upkeep).
CUSTODIAL PLATFORMS: Fidelity, Altruist, Schwab
PORTFOLIO MANAGEMENT: Black Diamond, Pontera
PRODUCTIVITY SUITES:Google Workspace (Gmail, Drive, Docs, Sheets, Forms)
CRM & REPORTING SOFTWARE: Wealthbox, Slant, Black Diamond
• Experience: 2+ years of experience in an administrative or operational role is preferred, ideally within financial services, wealth management, or RIA environment.
• Education: Bachelor’s degree preferred.
• Skills: Excellent written and verbal communication, interpersonal skills, and meticulous attention to detail.
• Organizational Ability: Exceptional time management skills with a strong ability to prioritize tasks, meet strict deadlines, and handle multiple concurrent workflows.
• Adaptability: Comfortable working independently, collaborating with team members, and communicating technical/software issues directly with vendors.
• Are driven to complete tasks, stay organized, and achieve results.
• Enjoy learning, growing professionally, and developing your skillset.
• Genuinely love working with people and helping clients achieve their goals.
• Maintain high professional standards while enjoying a friendly, collaborative team environment.
• Want to build a long-term career in wealth management within a small firm that feels like a family
• Struggle to stay organized, manage your time, or remain on track independently.
• Are not excited by financial topics, wealth management, or administrative systems.
• Are uncomfortable with change, evolving software tools, or changing operational processes.
• Prefer to avoid hands-on tasks that may feel repetitive or routine—we operate as a tight-knit team where everyone helps with all operational aspects.
$50,000 - $65,000 per year