Cookies Baltimore Shift Lead Baltimore, MD · Full time

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Are you ready to explore a world where cannabis isn't just a product, but a lifestyle? Welcome to Cookies Baltimore, powered by NOXX, a trailblazing partner of the renowned Cookies brand. At Cookies Baltimore, we don't just sell cannabis; we curate an experience that's as rich and diverse as our strains. Our team is the cultivator of this journey, working together to not only enlighten our customers but to foster a community that thrives on knowledge, respect, and the shared love for quality cannabis.

Joining Cookies Baltimore means being part of a movement that's shaping the future of cannabis. We are a melting pot of innovation, passion, and expertise, committed to setting the bar high in the cannabis industry. Here, your growth is as important to us as the growth of our plants. We provide a space where ideas bloom, diversity flourishes, and careers grow to new highs.

Come join our team that's as passionate about the plant as you are! Together, let's redefine the cannabis experience.

Job Summary:

We are seeking a motivated and reliable Shift Lead to join our team. The Shift Lead plays a key role in ensuring smooth daily store operations, supervising budtenders, and delivering an exceptional customer experience. This position requires strong leadership, attention to detail, and the ability to resolve operational and customer issues promptly and professionally. The ideal candidate will lead by example, maintain compliance with company and industry standards, and help foster a positive and productive work environment.

Key Responsibilities:

• Support daily store operations and ensure smooth workflow during assigned shifts.
• Manage time clock issues and assign daily tasks to budtenders.
• Supervise and guide budtenders to ensure high-quality customer service.
• Assist with onboarding, training, and mentoring new staff members.
• Monitor inventory handling and accuracy during shifts.
• Handle escalated customer concerns or complaints professionally.
• Maintain a welcoming atmosphere and uphold company/store standards.
• Perform drawer counts, cash drops, and shift-end reconciliations accurately.
• Oversee cleanliness, organization, and merchandising of the sales floor.
• Provide shift handoff notes to incoming leads/managers.
• Report incidents, compliance concerns, or operational issues promptly.

Requirements:

• 1–2 years of retail, hospitality, or customer service experience; supervisory experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Highly organized with attention to detail.
• Cannabis industry experience is a plus (if applicable).
• Weekend availability and open availability are mandatory.
• Main responsibility is closing shifts, with occasional support for opening shifts as required.
• Must meet state age requirements and have flexible availability.

Work Schedule:

• Full-time: 30-32 hours per week

Benefits:

• Medical, Dental, and Vision coverage available
• Sick Leave
• Holiday Pay
• Product Discount

NOXX is an Equal Opportunity Employer. NOXX is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at NOXX are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital status, past or present military service, family medical history or genetic information, family or parental status, height, weight, or any other status protected by the laws or regulations in the locations where we operate. NOXX will not tolerate discrimination or harassment based on any of these characteristics.