ConvergePoint Inc Software Support Specialist Katy, TX · Full time Company website

Apply for Software Support Specialist

ConvergePoint is seeking multiple Software Onboarding and Support Specialists to manage customer implementations and provide expert troubleshooting assistance to our clients. This hybrid role offers a unique opportunity to grow your career in software support and implementation. You’ll play a vital role in guiding our customers through successful onboarding and helping them harness the full potential of our software solutions.

The role requires initial product training during the onboarding period and collaboration among teams. The position requires full-time onsite work at our office location for the first six months. A hybrid option may be available after that time.

At ConvergePoint (www.convergepoint.com), we’re on a mission to help organizations achieve seamless regulatory compliance with our innovative solutions on Microsoft SharePoint and Office 365. Our growing B2B software company works with a diverse array of mid-size to large organizations, including Fortune 500 companies, across all industries. We serve a prestigious clientele in the US, Canada, UK, Australia/New Zealand, and South Africa. Join our team to gain valuable experience working with a diverse global customer base across multiple industries, and be a part of a dynamic team that's revolutionizing the compliance landscape!

Key Responsibilities:

• Customer Support: Provide comprehensive online support and training to customers on the use of our software.
• Onboarding: Guide new customers through the ConvergePoint onboarding process, ensuring a smooth transition.
• Process Alignment: Understand customers' existing business processes and align them with our software capabilities.
• Troubleshooting: Resolve software-related issues, ensuring a seamless user experience.
• Ticket Management: Manage and update support tickets, ensuring timely resolution.
• Knowledge Base Management: Create and manage user guides, how-to articles, and demo videos to assist customers.
• Implementation Oversight: Monitor the execution of deliverables across multiple implementations.
• Data Migration: Assist customers in migrating existing documents onto the ConvergePoint platform.

Desired skills and qualifications:

• Education: Bachelor’s degree required; Management Information Systems or Business Administration required.
• Experience: Minimum of 1+ year in technical/software support or B2B customer support.
• Customer Service: Exceptional customer service skills with excellent phone, verbal, and written communication abilities.
• Tech Savvy: Willingness to learn ConvergePoint software (training provided). Experience with HubSpot or a help desk ticketing system is a plus.
• Authorization: You must be authorized to work in the United States (we cannot sponsor at this time).
• Location: Must be local to Houston and able to commute to our office in Katy, TX.

What We Offer:

• Competitive Salary: Based on experience.
• Comprehensive Benefits: Including Medical, Vision, and Dental Coverage.
• Paid Time Off: Generous holiday and vacation days.
• Work Environment: A fun and casual atmosphere with no travel required.
• Career Growth: Opportunities to learn and grow within a dynamic and innovative company.