Continuum Club Member Experience Concierge New York, NY · Part time Company website

Apply for Member Experience Concierge

KEY RESPONSIBILITIES

Member Engagement

• Greet members warmly upon arrival and create a positive first impression.
• Proactively engage with members to understand their needs and preferences.
• Provide personalized assistance and ensure a memorable member experience.

Service Explanation

• Thoroughly explain club services, amenities, and wellness programs to members.
• Assist members in understanding the benefits of various offerings.
• Showcase a deep knowledge of the club's facilities and available services.

Company Culture Embodiment

• Embody the company culture of trust, hospitality, and longevity.
• Foster a welcoming and inclusive environment for members and guests.
• Uphold high standards of professionalism and ethics.

Member Orientation

• Conduct new member orientations, introducing them to club facilities and guidelines.
• Provide a detailed overview of available amenities and services.
• Address any questions or concerns members may have.

Problem Resolution

• Handle member inquiries, concerns, and complaints with professionalism and efficiency.
• Collaborate with other departments to resolve issues promptly.
• Ensure member satisfaction through effective problem resolution.

Facilitation of Member Experience

• Assist members with reservations, bookings, and special requests.
• Coordinate with other club departments to facilitate a seamless member experience.
• Participate in planning and executing club events to enhance member engagement.

Trust Building

• Build trust with members by demonstrating reliability and confidentiality.
• Handle member information with discretion and uphold data protection policies.
• Foster long-term relationships with members through consistent and exceptional service.

Hospitality and Member Recognition

• Provide a warm and hospitable atmosphere throughout the club.
• Recognize and acknowledge members by name, creating a personalized experience.
• Anticipate member needs and exceed expectations in service delivery.

Additional Responsibilities

• Scheduling Services: Coordinate and schedule appointments for wellness services.
• Food and Beverage Assistance: Assist in providing complimentary food and beverage offerings to enhance the member experience.
• Payment Processing: Handle service payments for both patrons and outside guests with accuracy and professionalism.
• Ambiance and Cleanliness: Contribute to the overall ambiance and cleanliness of the club space to ensure a pristine environment.

QUALIFICATIONS

• Previous experience in a customer service role, preferably in a luxury, wellness, fitness and/or health setting.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Familiarity with health and wellness settings.
• Impeccable grooming and professional appearance.
• Ability to work flexible hours, including weekends and evenings.

BENEFITS

• Competitive hourly commensurate with experience ($28-30/hr).
• Monthly cell phone stipend.
• Performance and initiative based incentives.
• Opportunities for professional development and advancement.
• Complimentary use of facilities and amenities (at select times).