Conscious Capitalism, Inc. Membership Experience Coordinator Remote · Contractor

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Position Overview:

Conscious Capitalism, Inc. is seeking a strategic, relationship-driven, and results-oriented Membership Experience Coordinator to lead the design and execution of our national membership strategy. This role is responsible for driving membership experience - creating a seamless experience for business leaders at every stage of their journey with Conscious Capitalism - and deepening engagement across our community.

The Membership Experience Coordinator will own the full lifecycle of member onboarding, retention, and renewal. They will work cross-functionally with Marketing, Events, and Chapter leaders to deliver high-value member experiences and ensure our growing community is vibrant, aligned, and supported. This role is critical to the long-term sustainability and impact of our movement.

Key Responsibilities:

1. Strategic Leadership and Collaboration 

• Strategy Development: Execute a comprehensive national membership strategy that supports organizational goals around growth, engagement, and revenue.
• Segmentation & Personalization: Develop tailored offerings and pathways for different member types (e.g., individual, corporate, emerging leader) to ensure relevance and value.
• Stakeholder Engagement:  Partner with Events, Marketing, and Chapters to create integrated campaigns and experiences that drive recruitment and retention.
• Community Insights: Continuously analyze member feedback, behavior, and trends to inform strategy and optimize the member journey.

2. Member Engagement 

• Warm Lead Conversion: Own warm lead strategy, including referrals, partnerships, and event-driven outreach. Work closely with Marketing to turn interest into membership.
• Onboarding & Engagement: Create scalable, automated, and high-touch onboarding experiences that orient new members and spark long-term engagement.
• Member Experience: Ensure members receive consistent, value-aligned communications and programming. Serve as a trusted point of contact for members at all stages.
• Retention Strategy: Monitor renewal cycles, develop proactive engagement plans, and manage retention metrics to reduce churn and maximize lifetime value.

3. Chapter Support and Integration

• Chapter Collaboration: Work with chapter leaders to align local membership efforts with national strategy. Provide tools, support, and messaging to streamline recruitment and engagement at the local level.
• Shared Goals & Metrics: Support chapters in tracking and improving membership outcomes. Foster a feedback loop between chapters and national to identify needs and opportunities.
• Consistent Brand Experience: Ensure that members have a cohesive and aligned experience whether engaging through local or national channels.

4. Operations & Reporting

• Systems & Tools: Manage CRM (Salesforce) and other tools to track pipeline, conversions, engagement, and renewals. Identify opportunities for automation and improvement.
• Data & Reporting: Build regular reports to track KPIs and share insights with internal teams and leadership.
• Budgeting: Oversee membership-related expenses and revenue forecasting in collaboration with the finance team.

Qualifications:

• 7+ years of experience in membership, community development, or customer lifecycle management—ideally in a nonprofit, association, or mission-driven environment.
• Strong relationship management and communication skills, with a passion for serving people.
• Experience developing systems, processes, and messaging that scale.
• Comfort working with CRM tools (salesforce), email marketing platforms (active campaign), and data dashboards.
• Ability to lead with empathy, manage multiple priorities, and collaborate cross-functionally with ease. 
• Alignment with the values and mission of Conscious Capitalism.

About Conscious Capitalism, Inc.: Conscious Capitalism, Inc. is dedicated to elevating humanity through business. We create transformational events that inspire and challenge leaders to rethink how they approach business, emphasizing the four tenets of Conscious Capitalism: Higher Purpose, Conscious Leadership, Conscious Culture, and Stakeholder Orientation. Join us in our mission to create a more just, sustainable, and equitable world through conscious business practices.