Congolese integration network
Health Board Resource Navigator
SeaTac, WA
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Full time
Under the direct supervision of the Health Board Program Manager, the Health Board Resource Navigator provides culturally responsive resource navigation and care coordination services to refugees, immigrants, asylum seekers, and other underserved individuals and families. The Resource Navigator helps clients identify and access community resources that address health-related social needs, including housing, healthcare, food security, employment, language access, transportation, behavioral health, and public benefits. This position promotes self-sufficiency by reducing barriers to services and strengthening community connections.
About Congolese integration network
The Congolese Integration Network is a non-profit organization in South Seattle led by and for immigrants and refugees. By bringing the community together and advocating for their health and well-being, we facilitate the social, economic, cultural, and spiritual integration of Congolese immigrants and refugees into their homes in Washington state.
Description
Essential Duties and Responsibilities
Client Assessment and Resource Navigation
- Conduct intake interviews and assess clients' health-related social needs.
- Connect clients to community resources and public benefits, including:
- Housing and homelessness prevention services
- Primary care and health insurance enrollment
- Mental health and behavioral health services
- Food assistance and nutrition programs
- Employment and workforce development
- English language (ESL) and educational programs
- Transportation assistance
- Childcare and family support services
- Financial assistance and other social services
- Assist clients in completing applications and accessing available resources.
- Follow up with clients to ensure successful connection to services and address any barriers.
Care Coordination
- Coordinate referrals with healthcare providers, community organizations, and government agencies.
- Advocate for clients to ensure equitable access to services.
- Build and maintain collaborative relationships with community partners.
Documentation and Reporting
- Maintain accurate and timely documentation of client interactions, referrals, and outcomes in Apricot or other case management systems.
- Track referrals and resource utilization.
- Assist with data collection, reporting, and program evaluation.
Community Outreach
- Participate in community outreach, health fairs, workshops, and educational events.
- Promote CIN services and educate community members about available resources.
- Develop and maintain an up-to-date directory of community resources.
Qualifications
- Associate's or Bachelor's degree in Human Services, Social Work, Public Health, or a related field preferred.
- Minimum of one year of experience in resource navigation, case management, community outreach, or social services.
- Experience working with refugee, immigrant, asylum-seeking, or underserved populations preferred.
- Knowledge of community resources, healthcare systems, and public benefits.
- Strong communication, organizational, and problem-solving skills.
- Experience using case management databases such as Apricot is preferred.
- Ability to maintain confidentiality and work with individuals from diverse cultural backgrounds.
- Multilingual skills (French, Swahili, Lingala, Spanish, Arabic, or other community languages) are strongly preferred.
Core Competencies
- Cultural humility and trauma-informed care
- Client advocacy and empowerment
- Strong interpersonal and communication skills
- Collaboration and teamwork
- Organization and attention to detail
- Professionalism and ethical conduct
- Commitment to diversity, equity, and inclusion
Physical Requirements
- Ability to travel within King County for client appointments, outreach activities, and community events.
- Ability to sit, stand, and use a computer for extended periods.
- Valid driver's license and reliable transportation are preferred.
Salary
$25 - $28 per hour