Confidential Recovery Café Manager (Community-Based Recovery Program) Dover, DE · Full time

Apply for Recovery Café Manager (Community-Based Recovery Program)

We are a mission‑driven nonprofit organization is seeking a Recovery Café Manager to oversee daily operations, support recovery programming, and foster a healing‑centered environment for individuals on their recovery journeys. This role is ideal for someone who is compassionate, organized, and committed to creating safe, supportive community spaces.

Position Overview

The Recovery Café Manager is responsible for ensuring that all Café operations run smoothly and in alignment with trauma‑informed, person‑centered principles. This includes supervising staff and volunteers, coordinating Recovery Circles, managing resources, tracking program outcomes, and ensuring that members experience a welcoming and empowering environment.

The role requires strong organizational skills, compassionate communication, and the ability to lead with empathy and clarity. The work is dynamic and people‑centered, requiring adaptability, sound judgment, and effective problem‑solving.

Key Responsibilities

• Maintain a safe, welcoming, healing‑centered Café environment grounded in

trauma‑informed, recovery‑oriented principles

• Provide direct member support, connecting individuals with resources, referrals, and supportive services
• Oversee scheduling, organization, and facilitation of Recovery Circles in alignment with Recovery Café Network standards
• Encourage meaningful member contributions and foster belonging, purpose, and shared ownership
• Manage food and beverage offerings, including meal service, donations, and kitchen operations
• Support planning and refinement of workshops, classes, and community‑building activities; collaborate on program goals
• Assist with strategic planning and supervise staff, volunteers, and facilitators to ensure high‑quality service delivery
• Implement and evaluate recovery‑supportive programming using feedback, data, and continuous improvement strategies
• Build partnerships with community organizations and stakeholders; serve as a liaison to strengthen community integration
• Respond to crises and ensure safety and well‑being of members, staff, and volunteers
• Maintain records, databases, correspondence, scheduling, and compliance with policies, confidentiality standards, and regulations
• Collaborate with internal teams to align Café activities with organizational goals; support staff and volunteer development.

Required Qualifications

• Strong organizational skills and attention to detail
• Commitment to fostering a healing‑centered community space
• Three years of experience in community or human services
• Six months of experience in program administration
• Six months of experience developing policies and procedures
• Six months of supervisory experience
• Knowledge of budget management and financial compliance
• Proficiency with basic computer applications
• Strong communication, interpersonal, and problem‑solving skills
• Peer Support Certification required

Core Competencies

• Organizational Skills
• Communication
• Problem‑Solving
• Interpersonal Skills
• Leadership
• Analytical Thinking
• Initiative
• Time Management
• Interpersonal Competence
• Technology Literacy

Challenges & Opportunities

The Recovery Café Manager must balance strategic alignment with day‑to‑day operations in a dynamic, community‑based recovery environment. The role requires emotional resilience, strong boundaries, and the ability to make thoughtful decisions under pressure.

This position also offers the opportunity to shape recovery‑oriented programming, strengthen community partnerships, and contribute to meaningful organizational growth.

Professional Development

The Manager is encouraged to pursue ongoing training in trauma‑informed care, recovery coaching, nonprofit management, supervision, financial stewardship, and program evaluation. Participation in conferences, workshops, and peer learning supports continued growth.