Concord veterinary clinic Receptionist/CSR Concord, CA · Full time Company website

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Where Pets Are Loved, Families Are Heard, and Care Truly Matters
Every day at Concord Veterinary Clinic begins with a simple promise: treat every pet with the same love, patience, and respect we give our own.

Founded and led by Dr. Harman Chhina, our clinic grew from a belief that veterinary medicine should feel personal, not rushed, not confusing, and never one-size-fits-all. With over a decade of clinical experience, Dr. Chhina has cared for thousands of pets across all stages of life, from wiggly puppies to seniors needing specialized support.

Here, we take time to listen. We answer every question. Because you deserve clarity, confidence, and a partner who understands how much your pet means to you.

Since opening, we’ve supported more than 2,000 local pet families, each with their own story, challenges, and victories. Whether your companion needs preventive care, surgery, diagnostics, or urgent attention, our team is here to support their health at every stage of life.

About this role

At Concord Veterinary Clinic, our Client Service Representatives are the heartbeat of the practice — the first voice clients hear and the last impression they take home. We're looking for a proven veterinary CSR with hands-on front desk experience who brings warmth, professionalism, and composure to every interaction. If you've worked in a busy clinic, know what it takes to keep things running smoothly under pressure, and genuinely love making clients and their pets feel at ease, you'll thrive here.

What you'll do

Client check-in & check-out

Welcome clients and their pets, complete the sign-in process, verify contact and appointment details, notify the medical team of arrivals, and escort clients to exam rooms. At check-out, confirm services and product charges, process all payment types, and schedule follow-up appointments using our practice management software (AVImark).

Phone & communication management

Answer inbound calls from clients scheduling appointments, asking clinical questions, or requesting medication refills. Process refill requests to pharmacy as authorized by a veterinarian. Make proactive outbound calls for appointment reminders, pre-surgical fasting instructions, and wellness service follow-ups.

Clinical knowledge & team support

Demonstrate working knowledge of common vaccination protocols, basic diagnostics, prevalent diseases, veterinary terminology, and typical pet behavior — enough to field client questions confidently and communicate effectively with the medical team.

Hospital cleanliness & environment

Contribute to maintaining a clean, organized, and welcoming lobby and front desk area — because the client experience begins the moment they walk through the door.

What we're looking for

• Prior veterinary or medical front desk experience
• Calm, professional demeanor under pressure
• Excellent verbal and written communication
• Strong multitasking in a fast-paced environment
• Genuine passion for animals and client care
• Proficiency with practice management software (AVImark a plus)
• Cash handling and payment processing experience
• Positive, team-oriented attitude

Why Concord Veterinary Clinic

At CVC, your love of medicine and compassion for animals and their people is met with a real investment in your growth. We're a close-knit team that takes pride in delivering exceptional care — and we support the people who make that possible. If you're ready to bring your experience to a practice that values you, we'd love to hear from you.