Compost Crusader, LLC Member Service Representative Saint Francis, WI · Full time Company website

Apply for Member Service Representative

Compost Crusader, a Milwaukee based compost company, has been newly acquired by Green Box Compost, a Madison WI based organization dedicated to food scraps collection and recycling. Our goal is to continue Compost Crusader's role in Milwaukee, and increase the positive impact it has on their community. At Compost Crusader we create a culture around sustainability that empowers individuals and organizations to divert organic material from the landfill in an economically and environmentally sustainable way. We are a dynamic company that serves our customers in the greater Milwaukee area by hauling compostable material to certified DNR compost sites to be processed and recycled into finished compost. This process and these relationships serve to heal the soils in our communities and actively work to address and reduce the build-up of methane gas when food scraps are entombed in our landfills. We look forward to doing this work with you!

Position Overview:

As a Member Services Representative for our organics collection and compost operations, you will be the voice of our company and the primary point of contact for our members. You will manage daily inquiries, assist with account updates, troubleshoot service issues, and educate members on proper organic sorting. This role is perfect for someone who is exceptionally organized, genuinely enjoys helping people, and is passionate about sustainability and composting.

Hours are Mon-Fri, 8am-4pm

Key Responsibilities:

• Member Support: Respond to member inquiries via phone and email regarding service schedules, billing, and account changes.
• Service Coordination: Process requests for missed pickups, service skips, location changes, cart replacements, and new membership sign-ups.
• Logistics: Communicate closely with our route drivers and operations team to resolve route disruptions, gate codes, or difficult-to-locate properties in real time.
• Sustainability Education: Confidently guide members on what can and cannot be composted to keep our contamination rates low and compost quality high.
• Data Management: Keep our customer database accurate and up to date with fresh notes and details.
• Outreach Support: Assist with member newsletters, community education initiatives, and occasional coordinate distribution of finished compost to members.

What We Are Looking For:

• Customer Focus: 1–2 years of experience in customer service is ideal.
• Mission Alignment: A genuine passion for sustainability, zero-waste initiatives, or composting.
• Communication Skills: Excellent written and verbal communication skills with a friendly, patient, and professional tone.
• Problem Solver: Ability to handle difficult customer situations gracefully and solve service-delivery snags quickly.
• Tech-Savvy: Comfortable learning new routing or customer database software (experience with billing or CRM platforms is a bonus).
• Adaptable: Happy working in a fast-paced environment where priorities can shift with weather or seasonal collection demands.

Compensation:

• Health, Vision, Dental, 401k+Match, Life, Disability
• 10 Days PTO
• Free organics collection service for your home.
• Career growth opportunities within a thriving green business and a vibrant, purpose-driven team culture.