Certified Medical Assistant



Essential Job Responsibilities

Maintains effective communication with patients in reference to waiting time, patient needs and expectations, and patient feedback

Escorts patient to the different areas within the medical office (prevention counselor, check-in/out, lab, exam room, social work)

Completes all tasks sent via CCR’s EHR by the requested timeframe

Ensures compliance with health center’s policies and procedures as it relates to medical examination of every patient seen

Administrative Duties 

Ensures proper and timely check-in of patients and prepares patient for medical examination

Assists with the coordination of patient flow

Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement

Schedules follow-up appointment for the patient

Timely and accurate documentation in patient charts

Receives/sends documents via fax per provider request:

  • Medical Record Release Form
  • Makes phone calls and documents in EHR per provider request
  • Records pertinent information on forms

Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)

Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement

Reviews and documents the patient's vital signs in CCR’s EHR

Updates and records patient information in CCR’s EHR:

  • Allergies, reconciles medication list, reviews immunizations, history forms other information as required
  • Prepares and reviews the next day’s patient schedule & care requirements to maintain patient flow
  • Assists with the completion of forms as needed:
  • PrEP Screening, HIV Confidential Case Forms, Pre-operative Surgical, Work Excusal/Return to Work, and Proof of Pregnancy
  • Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient

Clinical Duties 

Collects and accurately documents patients’ vital signs in CCR’s EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)

Reports abnormal findings to the Registered Nurse and/or Medical Provider

Prepares venipuncture forms

Prepares Advance Beneficiary Notice (ABN) forms as required and informs the patient of any costs associated with lab draw

Prepares and completes lab orders/requisition

Ensures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood

Assists Medical Providers with medical procedures/testing by performing:

  • Electrocardiogram (EKG’s), rapid testing (CLIA waived testing)diabetic, results documentation & log Maintenance (blood glucose, A1C, strep, urine dipstick, urinalysis, pregnancy, Immunochemical Fecal Occult Blood Test (iFOBT), influenza A&B)

Reviews visit summary with the patient upon discharge by the provider

Ensures proper processing and specimens are securely enclosed for transport to the lab

Clinical Duties

Prepares rooms for clinical examination and patient procedures as directed

Ensures materials/supplies/equipment are fully stocked and available

Assists Medical Providers with procedures/testing and ensures proper documentation in the medical record:

  • Pap smear, colposcopy, biopsy, vaginal cultures, pelvic/breast exam, male exam, incision and drainage, throat cultures, nebulizer treatments and other procedures as indicated by the provider

Obtains and reviews medical records of all diagnostic/lab reports

Collects, transports, disinfects and prepares instruments for sterilization process in accordance with policy and procedure.

Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines

Ensures the following are entered in patients’ EHR:

  • Chief complaint, history of present illness, problem list, health reminders, patient history, social history, family history, medical/surgical history, and assesses for recent hospitalizations

Performs PHQ-9 Depression screening

Places orders for the following:

  • Laboratory testing, standing orders, referrals and updates status of any open referrals, new medication and/or medication refills, vaccines and/or injections

Ensures proper ICD-10 coding/charges per diagnosis as per medical providers instructions

Enters Uniform Data System (UDS) & Meaningful Use (MU) measures

Enters self-management goals and plan of care

Provides accurate and timely documentation within the same day of intervention and enters other information as requested by the provider.

Quality Assurance/Compliance

Ensures examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards

Ensures proper documentation/logging and disposal of medication into the hazardous/black box

Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use


Ensures cleanliness of clinic area and examination rooms

Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager

Maintains agency guidelines relating to safety, outreach, and confidentiality

Ensures proper handwashing according to Centers for Disease Control and Prevention guidelines

Maintains and follows infection control standards and Universal Precautions as per policy and procedure

Provides feedback observations on risk management/safety assessments in the work area to Registered Nurse and/or Office Manager

Understands and appropriately acts upon the assigned role in Emergency Code System

Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)

Culture of Service: 3 C’s


  • Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
  • Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions


  • Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered


  • Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
  • Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided


Participates in training sessions and other meetings as required by the agency and/or funding sources.

Participates in agency developmental activities as requested.

Other duties as assigned.

Travel Required





Customer Focus


Customer Service








Healthcare Systems


Microsoft Office


Written Communication




Problem solving



Bilingual (English-Spanish)


Bilingual (English-Creole)




Loyal: Shows firm and constant support to a cause

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity



Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization




High School or better.



2 years: 2 years of related work experience are required.

Licenses & Certifications


Phlebotomy Certification

OSHA Certification

Biomedical Waste Cert

Cert Med Assistant - CCMA




$16 - $25 per hour