Crumbl Assistant Store Manager-Bensalem Bensalem, PA · Full time

Crumbl is looking for store leaders who serve customers with the highest standard, make amazing cookies, and provide effective guidance for their coworkers. We want shift leads who will work alongside bakers, help the crew work efficiently, and provide hands-on training. If you can engage and inspire the team, deliver world-class customer service, and serve incredible quality cookies to our customers, we want you!

Description

Advantages of being a Crumbl Assistant Manager 

  • All Sundays off
  • Paid time off
  • Healthcare reimbursement
  • Profit sharing after one year
  • Working for a company that values work/family life balance

Opportunities

  • We develop leadership talent internally and promote from within for future roles as Crumbl expands
  • New locations are coming quickly to our area and will need additional management talent
  • Successful assistant managers will be considered for store manager roles

Responsibilities

  • LEADERSHIP & MANAGEMENT: Help lead the team to accomplish objectives, oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs), and build and develop the Crumbl Culture. Fulfill many management functions when the store manager is not present
  • PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current and future roles at Crumbl
  • OPERATIONS: Supervise variety of Crumbl operational areas including quality control and taste, cookie baking process, cookie presentation, delivery experience, and more
  • CUSTOMER SERVICE: Create raving fans through genuine, welcoming, and friendly interactions with every guest that comes into Crumbl
  • COMMUNICATION: Communicate clearly and frequently with store leadership team and the Crumbl Crew 
  • TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment applications, email, chat applications) Be able to problem-solve technology issues through key technical support contacts when needed
  • ATTENTION TO DETAIL: Highly aware of the details of baking and guest service process, ensures those details are managed, communicated, and taught to the team to deliver excellence daily
  • CLEANLINESS & TIDINESS: Always maintain clean, orderly, and safe bakery environment, exceeding regulatory and company requirements 
  • FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment
  • SAFETY: Constantly train and coach on safety first

Qualifications

  • CHARACTER: Strong personal values displayed through action and word
  • WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities
  • CULTURAL FIT: Strong internal "why" that aligns with owners and Crumbl, similar values and character, and a passion for food and baking
  • EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience
  • EDUCATION: Prefer an associate degree or higher. PA State Certified Food Safety Manager Certificate required; certificate can be completed after hiring if successful candidate does not already have one.
  • COMMITMENT TO THE CUSTOMER & EXCELLENCE: Genuine desire to serve others while having a passion for excellence in everything you do

Following hiring, all necessary training will be provided. Candidates without their Certified Food Safety Manager Certificate or all necessary bakery skills may be asked to complete a probationary period working as a shift lead until those qualifications are obtained. Owners and store manager will support assistant manager in learning the processes needed to be successful. Compensation will be $16 to $18 per hour plus tips. Tips are expected to be $3-4+ per hour at this store for total Assistant Manager compensation of $19 to $22+ per hour. Strong candidates may receive guaranteed tip payouts.




Salary

$19 - $22 per hour