Colorado Psychiatry Solutions Medical Assistant Colorado Springs, CO · Full time Company website

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Colorado Psychiatry Solutions is the area's premier outpatient mental health practice based in Colorado Springs. We specialize in providing evidence-based, personalized care for individuals facing complex and treatment-resistant psychiatric conditions. Our mission is simple but powerful: to provide hope and healing for treatment-resistant mental health conditions.

We’re a young and dynamic company with a strong foundation and exciting opportunities for growth and cross-training. Whether you’re early in your career or looking to expand your skills, we offer a collaborative environment where initiative is valued, ideas are welcomed, and professional development is encouraged.

Our multidisciplinary team includes:

-A Board-Certified Psychiatrist and veteran with specialized expertise in neuropsychiatric interventions
-A Chief Medical Officer who is dual board-certified in Family Medicine and Addiction Medicine
-A Director of Clinical Services focused on quality patient care and operational excellence
-Experienced Registered Nurses, TMS Technicians, and Care Coordinators working side-by-side to support every step of the patient journey

We value compassion, communication, and teamwork—and we’re looking for someone who shares those values to join us in transforming psychiatric care in our community.

Title: Medical Assistant | Outpatient Psychiatry

Reports to: Assigned Medical Provider(s) and Nursing Supervisor

Classification Level:

• Hourly | Full-Time

 Compensation

• $19-$23/hour - Placement within the range is based on certification, psychiatric experience, and prior specialty treatment experience.

Location: 1259 Lake Plaza Dr, Ste 200, Colorado Springs, CO 80906 (location subject to change based on the needs of the company)

Job Summary:

We are seeking a compassionate, detail-oriented, and organized Medical Assistant to support the psychiatric provider and Spravato (Esketamine) program patient care and administrative processes. This role involves direct patient interaction, medication administration, administrative support, and team coordination to ensure smooth day-to-day operations.

Key Responsibilities:

Medication Refills & Prior Authorizations

• Initiate, track, and follow up on prior authorization (PA) requests via platforms like CoverMyMeds or directly with insurers.
• Communicate PA status to providers, patients, and pharmacies.
• Process and document refill requests in the EHR; route to providers for review and approval.
• Schedule necessary follow-up appointments related to medication management.

Patient Care & Administrative Responsibilities

• Greet and check in patients, confirm appointments, and verify insurance and payment information.
• Collect and process co-pays and other payments, as needed.
• Obtain and document patient vitals in accordance with CPS protocols.
• Perform pre-charting and abstract patient charts, including reviewing prior records, referrals, labs, and relevant medical documentation in preparation for provider visits. 
• Send, track, and ensure completion of patient screening tools in advance of appointments, following established protocols.
• Draft and prepare provider letters and forms as directed, ensuring accuracy and timely completion. 
• Coordinate with the front office and clinical teams to support patient flow and appointment efficiency.
• Verify and process Release of Information (ROI) forms; retrieve/send records as needed, and notify relevant staff.
• Maintain accurate data in Electronic Health Records (EHR) and other internal tracking systems.
• Collaborate closely with providers, nurses, and administrative staff to deliver coordinated, high-quality care.
• Act as a liaison between patients and clinical staff, ensuring questions and concerns are addressed appropriately.

Spravato (Esketamine) Program

• Administer Spravato in accordance with physician orders and established protocols.
• Monitor and document patient vitals and well-being throughout treatment sessions.
• Educate patients on treatment expectations, side effects, and post-treatment care.
• Ensure the safety and comfort of patients during in-clinic treatments.
• Maintain clean, organized, and fully stocked treatment areas.
• Monitor and manage inventory of Spravato and related medical supplies; report needs to leadership.

Testing & Assessments

• Guide patients through computer-based cognitive testing processes.
• Ensure proper setup and completion of tests; upload results for provider review.
• Act as a liaison between patients and clinical staff, ensuring questions and concerns are addressed appropriately.

Mission Alignment

• Represent and uphold the mission, vision, and values of Colorado Psychiatry Solutions. Provide services with compassion, dignity, and respect for those with treatment-resistant mental health conditions.

Required Skills 

• Strong interpersonal and communication skills.
• Proven ability to multitask and manage both clinical and administrative responsibilities effectively.
• High level of professionalism, confidentiality, and integrity.
• Leadership capabilities, including problem-solving, initiative, and team coordination.
• Strong attention to detail and accuracy in documentation.
• Ability to work independently while supporting a collaborative team environment.
• Commitment to patient-centered care, especially within mental health and specialty treatment programs.

Qualifications:

Required:

• High school diploma or equivalent.
• QMAP within 30 days of start date.
• 1–3 years of experience in a medical office, clinic, or healthcare setting.
• Proficiency in electronic health records (EHR) and office productivity tools.
• Experience with patient scheduling and insurance verification.
• Competency in spreadsheets (Excel, Google Sheets).

Preferred:

• Registered/Certified Medical Assistant with valid certification.
• QMAP with valid certification. 
• Associate degree or higher in Healthcare Administration or related field.
• Prior experience with Spravato administration or similar procedures (training provided).
• Familiarity with psychiatric patient care and medication management.
• Experience with CoverMyMeds or other PA platforms.
• Proficiency with Google Workspace (Docs, Sheets, Shared Drives).
• Military veteran or prior experience supporting military, government, or underserved populations.

Physical Demands

• Ability to stand or sit for extended periods.
• Occasional lifting of up to 20 lbs.
• Frequent use of close vision for reading charts, labels, and patient records.

Other Duties and Scope Flexibility

This job description outlines the essential functions of the position. From time to time, the employee may be assigned additional responsibilities that support patient care, operational continuity, or regulatory compliance, provided such duties are consistent with the employee’s qualifications and scope of practice.

Employee Benefits (Full-Time Employees)

We value our team and are proud to offer a comprehensive benefits package that supports your well-being—both at work and beyond:

• 401(k) with Employer Matching – Invest in your future with our retirement plan and generous match.
• Health Insurance – Quality medical coverage to support your physical wellness.
• Dental & Vision Insurance – Coverage that keeps your smile and sight healthy.
• Paid Time Off (PTO) – Take time to rest, recharge, and take care of what matters most.
• Paid Sick Leave – Because your health comes first.
• Paid Holidays – Enjoy time off for major holidays.
• Colorado FAMLI Leave Program – Paid family and medical leave benefits, as outlined by the state of Colorado.
• Student Loan Paydown Benefit  – CPS is pleased to offer an annual student loan paydown benefit to eligible employees. 

Colorado Psychiatry Solutions is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business needs. Applicants may redact age-related information from additional application materials, including, but not limited to, resumes, CVs, transcripts, and certifications. (DEPARTMENT OF LABOR AND EMPLOYMENT Division of Labor Standards and Statistics POSTING, SCREENING, AND TRANSPARENCY RULES (“POST Rules”) 7 CCR 1103-18)