Color Me Mine Upper West Side Assistant Manager - Pottery Painting Studio New York, NY · Full time

About Color Me Mine Upper West Side: Color Me Mine is the world’s leading paint-your-own pottery studio chain. Each studio is independently owned and operated. The Upper West Side studio is located in the heart of Lincoln Center at 68th Street and Amsterdam Avenue and it offers hundreds of ceramics and art supplies for customers to create a one-of-a-kind art piece in a relaxed and fun environment. The studio is also the perfect venue for family bonding time, birthday parties for all ages, Team Building events, Bridal Showers and other celebrations. With new pottery arriving every week, we are able to create fun, seasonal projects and events that attract a wide variety of customers every day!

Description

 About the position:

The Assistant Manager is involved in the day-to-day operations of the studio interacting with customers and leading the team to meet its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include training studio associates, monitoring inventory, and ordering merchandise based on demand. Our ideal candidate will have retail manager skills with a sharp business mindset. You should also be skilled at organizing and solving problems. Interpersonal and mediation skills will also be very useful since you’ll often be acting as a liaison between managers, employees, and customers. Ultimately, the duties of the Assistant Manager are to make sure our studio operates efficiently, and that we keep our customers happy.


DUTIES & RESPONSIBILITIES

  • Uphold and model all policies within the Policy and Procedures Manual and maintains and update the document as needed.
  • Promote and organize events and party packages. Assists with the smooth operation and success of such events
  • Evaluate employee performance and identify hiring and training needs
  • Motivate, and mentor staff in order to reach and/or exceed sales goals.
  • Maintain company safety standards/housekeeping and be proactive in safeguarding all studio assets
  • Foster a sense of teamwork
  • Have more than a basic knowledge of glazing, kiln loading, and the functions of the kilns. (Training will be provided)
  • Work with the Leadership Team in creating exciting and robust sales and events programs that engage the sales associates, drive increased sales, and are measurable
  • Proactively communicate and report to the Studio Manager and Owner and is expected to respond to and act upon given direction from Management.
  • Be willing to assist with monthly staff meetings. Must be able to attend staff, sales, and training meetings as scheduled.
  • Be responsible for supervising opening and/or closing duties
  • Be able to resolve customer complaints in the absence of the Studio Manager
  • Be able to recognize a need and delegate tasks at hand
  • Perform other duties that may be needed.


Operations:

  • Communicates to Studio Manager about pottery items customers request and items that we need to re-order
  • Oversees that shelves are properly stocked, priced, and orderly (or assigns staff)
  • Ensures that items are received timely, unboxed, and put in shelves ( along with staff)
  • Ensures that staff reports broken items to the Owner for credits/refunds from vendors
  • Responsible for ceramic processing breakdowns and the creation of more efficient procedures


Kiln Room (training will be provided)

  • Along with Team Leader/ Studio manager ensures proper operations of Kiln Room and flow of ceramics
  • Helps train staff on kiln room operations
  • Oversees repairs
  • Oversees rushes
  • Oversees organization of bags in the back room


Storage Room

Oversees organization of supplies and samples in the storage room


QUALIFICATIONS

  • Must have at least 1-year proven experience in a retail management position (Shift Leader or Assistant Manager)
  • Ability to remain calm, composed, and professional during challenging situations
  • Passionate about excellent customer service
  • Excellent organizational, analytical, and management skills
  • Experience as a hands-on leader who loves being on the floor to motivate, coach, and help teams succeed
  • Strong emotional intelligence, resilience, communication skills, and the ability to influence team members
  • Problem-solving attitude
  • Flexible availability
  • Previous experience working with kids is a plus
  • Evenings and weekend availability


All staff members at our studio receive hourly pay plus tips. Hourly disclosed here is a very conservative estimate. Events and parties create great potential for added tips as they are paid to the staff running the party directly. Each employee is in charge of creating more income by doing more parties, especially during the Holidays.


WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The Assistant Manager position is a full-time position that requires a minimum of 35 hours for full time. This position requires to stand for hours, walk, bend, squat, reach above shoulder, lift boxes or inventory items up to 50 pounds. 6 and 8-hr shifts.


BENEFITS:

Employee discount

Paid training

Paid sick hours

401(k)

PTO

Hourly rate + tips

Salary

$23 - $26 per hour