Cogniac Corporation Technical Writer Remote · Full time

At Cogniac we are looking for an experienced Technical writer to author and edit self- service content that can be surfaced across multiple channels. Technical writers produce documentation and content experiences that help customers get the most out of our products. This role will be responsible for helping us to revolutionize content that exists today to improve the customer experience and make content easy to find and understand. Technical Writers serve as content editors who are the ‘voice of Cogniac’ for our customers through the writing, publishing, and maintenance of customer-facing and internal documentation.

Description

Primary Duties and Responsibilities


  • Support and document new product releases as well as maintain and improve current documentation
  • Own a documentation area so our users can get started quickly.
  • Work with product managers, support engineers and engineers to improve existing content and deliver content for new releases.
  • Collaborate with team members to design and drive the long-term documentation vision.
  • Convert team work into customer-facing release notes using agile methodologies
  • Experience in creating and update content in Microsoft Word, Adobe RoboHelp, Dreamweaver, and other collaborative editing tools
  • Provide support as copy editor to other members of the team as they develop and deliver content for customers, partners, and employees


Knowledge, Skills, and Abilities


  • 3+ years of experience in technical writing for software development or web application development
  • Exceptional oral and written English language skills, including grammar expertise, as well as experience using and applying style rules to written content
  • Ability to translate complex topics into high quality content understood by a broad audience (technical and non-technical)
  • Editorial acumen to ensure a consistent voice across deliverables and a keen eye for detail
  • Demonstrated ability to think critically about content how content fits together, how customers will use it, when they’ll need it, and how they’ll find it
  • Technical Writer - Contractor 2
  • Demonstrated ability to manage multiple deliverables within tight timelines
  • Ability to build relationships with stakeholders and subject matter experts to facilitate documentation delivery
  • Ability to perform and thrive in a highly dynamic environment; must be a team player


Required Education & Experience


  • Bachelor’s degree in English, Technical Communication, or equivalent experience / education