CMIT Solutions National Corp. IT Project/Field Technician Cranston, RI · Full time

Apply for IT Project/Field Technician

CMIT is looking for an experienced Project/Field Technician. Some responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades. This position requires traveling up to 75% of the time and/or on-call/flexible hours to support our clients. Will work with other employees as a mentor and trainer to help develop additional skilled technicians. We pride ourselves on the service and support we bring to each client in a timely manner. 

Responsibilities:

·        Provide excellent customer service to our clients and partners

·        Provides technical assistance to clients to resolve computer hardware and software problems via telephone or electronically from escalated tickets

·        Simulates or recreates user problems to resolve operating difficulties

·        Ability to manage multiple clients and projects simultaneously

·        Ability to work in a fast-paced environment addressing issues promptly

·        Provides support to clients in problem resolution, guides users through troubleshooting procedures, and develops troubleshooting scripts

·        Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software

·        Setup of desktop and laptop computers

·        Performs upgrades to hardware & software

·        Understanding of IT security, with the ability to identify and escalate policy violations

·        Recommend system modifications or hardware and software improvements to reduce or eliminate user problems

·        Tracks client issues and resolutions to assure satisfaction and closure

·        Contribute to company knowledge base and continually work to keep documentation up to date

·        Performs other duties as assigned

Requirements Required:

·        Microsoft CSP, AZURE, O365

·        Ability to travel as required (~75%), must have reliable transportation.

·        Must be able to work flexible days/hours – some on-call duty

·        Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus,

·        Experience with Microsoft Server 2008+ deployment, migration, and management

 Desired:

·        Experience with virtualization technologies VMWare and Hyper-V

·        Previous job experience with project and vendor management

·        PCI experience

Technical Experience:

·        Required:

o   Experience with all Windows Desktop OS

o   Experience with Hosted Exchange

o   Experience with Microsoft productivity applications

·        Desired:

o   Experience with Microsoft Server 2016+

o   Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches

Education:

·        Minimum of 2 to 5 years of experience

·        Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications

·        Advanced certifications (desired)

o   VMware Certified Professional (VCP)

o   Microsoft Certified Systems Administrator (MCSA)

o   Microsoft Certified Systems Engineer (MCSE)

o   Cisco Certified Network Associate (CCNA)

* This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change. 

CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you need assistance with our application, please contact the Human Resources Department at 401-385-9966.