CMIT Solutions National Corp. IT Central Services - Systems Engineer & Administration Cranston, RI · Full time

Apply for IT Central Services - Systems Engineer & Administration

CMIT, a prominent player in the IT services industry, is looking for a Systems Engineer & Administrator. This is an in-person role without option for remote work in Cranston RI. This role involves a combination of administrative oversight and technical expertise. The ideal candidate will possess superior attention to detail and strong critical thinking skills. Additionally, they should have advanced analytical abilities to assess complex systems, identify potential issues, and develop effective solutions. This position offers opportunities for growth and development, with the added benefit of working alongside a senior technical team for advanced learning.

Systems Engineer Responsibilities:

·        Administer internal systems security and structure, including PSA, RMM, and our knowledge base

·        Conduct client technical stack deployments, performing reviews, and carrying out systems reconciliations

·        Develop and maintain system integrations and components, including but not limited to application-to-application integrations, services, internal and external API

·        Develop automation mapping to streamline processes and enhance operational efficiency

·        Complete administrative tasks that pertain to client on-boarding and client de-boarding projects as well as employee on-boarding and off-boarding

·        Maintain and updates documentation for internal systems and procedures

·        Provide external department training on core tools

·        Engage with and provide support for clients and internal users

·        Responsible for NOC alert monitoring and remediation, including server and backup failures

·        Conduct Microsoft 365 license provisioning and assignment count reconciliations

·        Generating advance reporting and metrics

·        Participate in client security audits

·        Performs other duties as assigned

Qualifications:

·        3+ years’ experience in a technical support role

·        Exceptional critical thinking and attention to detail

·        Experience with ticketing and RMM systems (Autotask and Datto RMM preferred)

·        An understanding of systems integrations and API

·        Experience with Microsoft 365, SharePoint, Azure and Active Directory

·        Windows server and desktop troubleshooting and failure remediation

·        Intermediate to advanced knowledge of Microsoft Excel

·        MacOS experience preferably with MDM including Jamf

Desirable Experience:

·        Kaseya 365 Core – Autotask | Datto RMM | ITGlue | RocketCyber | EDR

·        Microsoft 365 | SharePoint | Power Automate | Power BI | Copilot Studio

·        Microsoft OS – Workstations | Servers | Patch Management | Intune

·        Backup Solutions – Datto | Axcient | Intronis

·        PowerShell

·        MacOS – Jamf | Audigy | JumpCloud

·        User Awareness Training – CyberHoot | Knowb4

·        CSP License Provisioning

·        DUO MFA

·        Zorus Archon

·        CyberQP Quickpass

·        SentinelOne

·        CrowdStrike

·        Project Management

Preferred Education:

·        Associate’s degree in computer science

·        CompTIA A+ | Network+ | Security+

·        Microsoft Fundamentals

Soft Skills:

·        Analyzing problems and finding effective solutions

·        Ability to prioritize tasks based on urgency and importance

·        Efficiently managing and adhering to schedules

·        Handling multiple tasks simultaneously without compromising quality

·        Keeping track of schedules and requirements

·        Providing excellent service and support to customers

·        Gathering feedback from users to improve systems

·        Handling stress effectively in high-pressure situations

**This is an in-person role without option for remote work in Cranston RI

* This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change. 

CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you need assistance with our application, please contact the Human Resources Department at 401-385-9966.