Client First Technologies Desktop Support Specialist Great Lakes, IL · Full time

Client First Technologies (CFT) is looking for a Desktop Support Specialist who specializes in electronic classroom technical support. The Desktop Support Specialist is responsible for ensuring student training infrastructure is functional and available as well as managing user accounts in Active Directory. Assist customers overcome technical challenges through monitoring and performance management. The Desktop Support Specialist identifies problem areas and opportunities for improvement in a mission critical network.

Description

As a Desktop Support Specialist on our team, you will utilize your communication skills to turn metrics into information and communicate their meaning. You will gain experience in managing users and computers in an enterprise network. Our technical team offers an environment of skill development, knowledge sharing and teamwork.

 

This is a full-time, onsite position located in Great Lakes, IL. CFT offers a competitive benefit package and collaborative work environment with a strong company culture.

 

Responsibilities

  • Provide system and network connectivity and interoperability support within an electronic classroom environment
  • Manage user accounts and permissions within Active Directory
  • Security and compliance systems maintenance
  • Routine maintenance, including break and fix, backup and recovery, and inventory and asset management
  • Document troubleshooting procedures
  • Manage technical issues within ticketing system

 

Qualifications

  • Bachelors degree in Computer Science, Engineering, Mathematics or related field preferred
  • 8570 IAT Level II certification (Security+ CE, CCNA, CISSP, CySA+, etc) REQUIRED
  • 3+ years of experience providing technical support
  • Experience managing user accounts, permissions and groups within Active Directory
  • Workstation and server hardware installation, maintenance, board replacement, and cable switching
  • Systems and network connectivity and operability troubleshooting
  • Experience managing a ticketing system
  • Ability to document technical processes and procedures
  • Strong verbal and written communication skills
  • Expert level Microsoft Office Suite knowledge

 

Physical Demands

  • Must be able to sit and stand for extended periods of time
  • Occasional travel and overtime may be required

 

Required Clearances

Must possess an active Secret Clearance or higher

 

COVID-19 Protocols: As a federal contractor, CFT is required to comply with COVID-19 protocols applicable to the agency, facility, and location. All COVID-19 requirements are in line with government policies and CDC guidance applicable at the time.