Clearstream Customer Support Pensacola, FL · Full time

Apply for Customer Support

Who Clearstream Is

We build powerful communication software for the church. Our web-based texting and email app is used by 4,000+ churches, from new church plants to many of the largest in the U.S., to communicate and engage with their people and community. 

We're a small team of 15 people (you will be 16!) made up of developers, designers, customer support, and writers. This means you will play a valuable role in our small team, have a voice, and be able to make a real impact. 

Our mission is to build intuitive, reliable, beautiful software to help the local church fulfill its mission - to engage people in their community and make disciples. Learn about our values, culture, and team here.

Summary

*Please include a 1-2 minute video with your application, explaining why you would be a good fit. Add your video link (YouTube, Google, etc) in your application summary. Applications that do not include a video submission will not be considered.

Customer support is a critical part of the service we provide to churches that use our software. We’re looking for someone to join our team to help with customer support.

Job details:

• Full-time position
• $43-47k starting annual salary + 5% matching 401(k) + annual Christmas bonus
• Start date - March/April
• You'll work at our downtown Pensacola, Florida office 3 days/week, with the option to work from home 1 day per week. 
• 4-day work week year-round (9-hour workdays)

Job Role

Customer Support role - You will be the fifth member of our small but growing customer support team. Customer support at Clearstream isn't a boring job. Our customers (churches) are almost always fun to work with, and we work on actually helping them, not just solving support tickets. We consider customer support part of our product, and a central part of what makes us who we are. 

We provide live chat, email, and phone support to our 4k+ customers. Your day-to-day role will be to:

• Help provide live chat during certain days/hours of your work week.
• Write support documentation for new features we release.
• Occasionally talk with customers via video or phone calls.
• Provide email support to customers.
• Work with our support team to ensure customers are having success with Clearstream.
• And if you're comfortable on camera, help with videos we produce for customer education.

Requirements

• Bachelor's Degree or higher preferred, but not required.
• Highly detail-oriented - 'attention to detail' is a defining characteristic of our customer support.
• A love for working with and helping people, and an ability to work well in a team environment.
• Highly personable and empathetic - these characteristics are central in your customer support role.
• A passion for helping the local church (after all, we're a texting software for churches).
• Typing speed of >40 wpm.
• Technical background is a bonus.

Benefits

• 4-day (9-hour days) work weeks year-round. We're big on work/life balance.
• 5% matching 401(k)
• Company-paid health insurance through Florida Blue
• Dental Insurance
• Life insurance
• PTO
• Christmas/Thanksgiving/New Year paid holidays.
• Mobile phone and gym allowance
• Annual Christmas bonus
• Annual performance-based raises