CleanTelligent Software Product Support Specialist Remote · Full time

Our Product Support Specialists are the front line to help each of our customers achieve the greatest success using our products.



CleanTelligent Software is looking for a highly-motivated, passionate Product Support Specialist to join our support team. The Product Support Specialist responsibilities include: 

  • Phone support 
  • Email support 
  • Remote screenshare training sessions 
  • Hands-on onboarding of new customers 
  • Additional project work as needed 
  • Documenting all training and project work 
  • Collaborate interdepartmentally with Sales, Customer Success, Finance, Marketing, and Product Development teams. 

The Product Support Specialist will report directly to the Product Support Manager, and collaborate with other support, onboarding, & customer success team members. 

Although the position is 100% work from home, applicants should reside in Utah and be able to commute to Provo for occasional team meetings. 

About CleanTelligent 

CleanTelligent Software's core values of being Reliable, Open, Authentic, Resourceful, and Outcome-Driven shape our character. CleanTelligent’s innovative digital suite facilitates open communication between employees, customers, and building patrons while analyzing performance. 

Our Vision: 

Achieve indispensability among every service provider’s tech stack 

Our Mission: 

Create experiences that prove the impact of a job well done 

Our Purpose: 

Unlock everyone’s full potential through visibility and recognition 

Who you are committed to being: 

  • You are focused on making progress every day 
  • You ask detailed and specific questions, understand nuance, and challenge conventional wisdom 
  • You care about the success of your customers 
  • You understand that what people say they want and what they actually want may differ 
  • You are open to the best solution, regardless of its source 
  • Be surrounded by smart talented people with shared values of continually challenging, investing in, and stretching themselves to new levels. 
  • Collaborate with marketing and sales team members to develop prospect relationships for success. 
  • Work in small teams with opportunities for rapid growth and accelerated responsibilities driven purely by individual performance. 
  • Ensure everyone has a voice and is always encouraged to engage in shaping the overall customer experience by sharing their interests, ideas, and feedback. 

What you’ll own: 

  • Assist product users and customer administrators via phone and ticketing systems 
  • Follow proper documentation standards for ticket handling, training, project work, etc. 
  • Offer technical support to users by responding to questions and concerns 
  • Troubleshoot common issues and report customers’ bugs to the appropriate department if further assistance is needed 
  • Identify problems and guide customers through corrective steps 
  • Writes and maintains documentation to improve customer records 
  • Assist customers by suggesting various devices and techniques to achieve desired results 
  • Coordinate with business units to support new product developments and existing product enhancements 
  • Develop knowledge bases, FAQs, and training materials for CleanTelligent customers 
  • Perform data entry for customers as assigned by the Product Support Manager 
  • Assist with scheduled training sessions from the customer 
  • Assist new customers with their onboarding needs 
  • Other responsibilities as assigned 

Required Qualifications 

  • Superior problem-solving capabilities 
  • Excellent customer service skills 
  • Computer proficiency 
  • Broad technical knowledge 
  • 1-year minimum previous technical customer service experience 
  • Ability to communicate in a professional manner 
  • Incredible phone and written communication skills 
  • High focus on quality and customer satisfaction 
  • Ability to efficiently follow written and verbal instructions 


  • Hourly Full-time, 40 hours per week 
  • $18/hour starting wage 
  • 34 PTO days/year 
  • 7 paid holidays/year 
  • Parental leave available 
  • Medical, dental and vision 
  • 401(k) with employer match 
  • Remote friendly but local to Utah 

Apply Now 

If you're ready for a great work experience with the service industry's leading janitorial software, apply here or send your resume to [email protected]. If sending an email, please specify the position for which you are applying in the email subject line. 


$18 - $18 per hour