CK Pools Bilingual Pool Maintenance Route Manager Grapevine, TX · Full time Company website

Apply for Bilingual Pool Maintenance Route Manager

CK Pools is an operated business with two generations of experience in the pool industry. We are providing complete residential and commercial swimming pool operations that were founded 30+ years ago. We specialize and are committed to bringing you pool cleanings, pool remodeling, pool maintenance, pool leak detection, pool repair, pool ideas, pool painting, equipment repairs, and new pool construction services that you can rely on from people you can trust with substantial experience in the swimming pool industry. For over 30 years, CK Pools services have received excellent reviews, feedback, and a reputation for providing high-quality work that makes our clients always satisfied. All of our jobs and operations are oriented toward providing the best swimming pool services and products at the most competitive prices. If you are looking for an honest, dependable, and professional company to work with, you have found it.

Key Responsibilities

Team Leadership & Development

• Provide direct supervision, coaching, and mentorship to pool maintenance technicians.
• Conduct 1:1 meetings with techs for career pathing, performance reviews, and disciplinary action when needed.
• Deliver hands-on training for new hires and retraining/upskilling for existing staff.
• Promote a culture of accountability, professionalism, and teamwork.

Operations & Logistics

• Oversee daily routing and dispatching, including handling pushed/missed pools, onboarding new customers, and making real-time adjustments.
• Track, manage, and distribute chemical and supply inventory across technicians.
• Coordinate fleet management (vehicle assignments, upkeep, and efficiency).
• Work cross-functionally with administrative staff, maintenance, repairs, and management to ensure smooth operations.

Customer Service & Quality Control

• Respond to escalated customer concerns by visiting sites, troubleshooting issues, and ensuring client satisfaction.
• Monitor and maintain service quality standards across all accounts.
• Drive consistency in delivery of services, upholding the company’s brand and quality expectations.

Performance & Compliance

• Monitor technician performance, provide feedback, and implement corrective action plans when necessary.
• Ensure compliance with company policies, industry standards, and safety regulations.
• Assist in implementing process improvements to increase efficiency and reduce costs.

Schedule

• Monday through Friday standard workweek.
• Occasional Saturdays during peak summer season (as needed).

Qualifications

• Bilingual (English/Spanish) required.
• 2–4+ years of professional pool cleaning experience with complete technical mastery.
• Prior leadership or supervisory experience strongly preferred.
• Certified Pool Operator (CPO) license preferred but not required.
• Strong organizational and problem-solving skills.
• Excellent interpersonal skills with ability to manage, coach, and motivate a diverse team.
• Valid driver’s license and clean driving record.
• Must be comfortable working both in the office and in the field.
• Proficiency with technology, specifically PoolBrain or similar pool service management software.

What We Offer

• Competitive pay based on experience.
• Company truck and gas card (provided upon request).
• Growth opportunities within a rapidly expanding company.
• Supportive team culture focused on professional development.

Job Type: Full-time

Benefits:

• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Tools provided