City Pop Administrative Assistant & Customer Care Representative Arvada, CO · Full time Company website

Apply for Administrative Assistant & Customer Care Representative

At City Pop, we believe snacking should be anything but ordinary. City Pop is known for our handcrafted gourmet popcorn—popped fresh, packed with flavor, and available in over 70 varieties ranging from classic butter to indulgent caramel and spicy cheese blends. Every batch is made with care and designed to bring joy to snackers of all ages, whether it's a personal treat or a gift for someone special. Our subsidiary brand, Twisted Flavors Pretzel Company, takes seasoned pretzels to a whole new level. What started as a love for popcorn "twisted" into a bold and creative line of pretzels available in 15 mouthwatering flavors—from savory ranch to spicy buffalo and sweet cinnamon sugar. Each variety is crafted in small batches, packed fresh, and designed to stand out on store shelves with eye-catching, peg-able packaging. Together, our brands are united by a commitment to quality, creativity, and unforgettable flavor. Whether you're shopping for retail, wholesale, or gifting, City Pop and Twisted Flavors deliver crave-worthy snacks that make people smile.

About City Pop

City Pop is a fast-growing gourmet popcorn company known for fresh, handcrafted popcorn and exceptional customer experiences. We pride ourselves on delivering high-quality products and outstanding service to every customer. As we continue to grow, we’re looking for a detail-oriented and friendly team member to support our daily operations and customer care.

Position Overview

City Pop is seeking a reliable and organized Administrative Assistant & Customer Care Representative to support our administrative tasks and provide excellent service to our customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Care

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Resolve order issues such as shipping delays, replacements, and product questions
• Process refunds, exchanges, and replacement orders when necessary
• Monitor customer support platforms and maintain high customer satisfaction

Administrative Support

• Assist with order management and tracking shipments
• Maintain organized records of orders, customer communications, and internal documents
• Support team members with scheduling, coordination, and general administrative tasks
• Assist with inventory coordination and vendor communication as needed
• Help maintain accurate data in internal systems and spreadsheets

General Duties

• Support daily operations of the City Pop team
• Assist with special projects and seasonal demand periods
• Help ensure a smooth and positive experience for customers and partners
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Qualifications

• 1–3 years of administrative, customer service, or office support experience
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Experience with customer service platforms (Gorgias, Zendesk, or similar) preferred
• Basic proficiency with Google Workspace
• Ability to work independently and as part of a team
• Positive attitude and problem-solving mindset

Preferred Skills

• Experience in e-commerce or retail customer service
• Familiarity with Shopify or order management systems
• Attention to detail and ability to prioritize tasks effectively