City Innovations Head of Delivery Remote · Full time Company website

City Innovations is searching for a dynamic and experienced Head of Delivery to lead and manage our service teams.


City Innovations is searching for a dynamic and experienced Head of Delivery to lead and manage our service teams. This includes venture builders, CX designers, marketing strategists, product managers, and technology leaders and partner companies. As a key executive, this role will oversee the end-to-end delivery of our products and services, ensuring they are completed on time, within budget, and to the highest quality standards.

 This strategic role requires detailed planning, resource management, and collaboration across various resources to drive innovation and growth. The Head of Delivery will leverage City Innovations' core methodologies, such as Lean Canvas, Jobs to Be Done, Market Validation Funnel, and Google Design Sprints, to achieve exceptional results. A key element of this work is implementing human-centered design methodologies and frameworks to ensure our work has the most positive impact on the people we serve.

Key Responsibilities:

  • Formulate and execute strategies to enhance the efficiency and quality of service delivery, ensuring alignment with City Innovations' overall goals and objectives.
  • Promote a culture of innovation within the delivery teams, encouraging the development of new methods and technologies to improve service delivery.
  • City Innovations’ Framework Application and Execution:
  • Utilize the Lean Canvas for rapid business model validation, identifying viable market opportunities and defining clear, measurable metrics.
  • Apply the Jobs to Be Done framework to deeply understand client needs and tailor solutions that directly address those needs.
  • Conduct experiments and validations using the Market Validation Funnel to refine product features and market strategies.
  • Facilitate Google Design Sprints to rapidly prototype and test ideas, reducing time to market and enhancing product-market fit.
  • Ensure all deliverables meet the City Innovations quality standards and are delivered on time and within budget.
  • Collaborate with sales and marketing teams to ensure a seamless transition from sales to delivery, maintaining a consistent client experience.
  • Ensure alignment between product development, technology implementation, and client delivery to enhance overall service quality.

About City Innovations:

We help companies build digital ventures that will matter to the world. We are a Venture Studio of strategists, technologists, idealists, pragmatists & capitalists all working together to make sure you build the right thing, and it gets to the market faster.

You will have the opportunity to collaborate with peers creatively to bring ideas to life in the digital world. City holds tightly to our Core Values…

Care: Value Community and People First

Own: Have an Ownership Mindset

Serve: Serve the Needs of Others

Learn: Freedom to Try Something New And To Make Mistakes

Enjoy: Enjoy and Embrace the Journey

City Innovations’ Employee Value Proposition:

At City Innovations, your growth is our priority. You will join a global team who loves building the right thing. 

Our culture champions innovation and collaboration with initiatives such as an annual allowance for professional development, wellness programs, our annual Team Week, and dynamic design sprints that turn your ideas into real-world solutions. 

The flexibility to work remotely, supported by resources such as home office stipends and co-working space memberships helps ensure your career progresses no matter where you choose to be. City Innovations not only recognizes your achievements with reward systems such as shared success compensation bonuses for key roles, but also provides the tools and flexibility needed for your success. 

Other Benefits Include:

  • Health insurance
  • Paid Time Off in addition to Wellness Days
  • Paid parental leave and company observed holidays
  • Monthly internet stipend


  • Minimum of 10-15 years of experience in an executive leadership role within delivery or product management, with a proven track record of successful project execution and client management.
  • Bachelor’s or Master’s degree in Business, Technology, Human Centered Design or a related field a plus
  • Strong leadership skills and the ability to manage complex projects and multi-disciplinary teams.
  • Excellent communication and interpersonal skills, with an emphasis on strategic thinking and problem-solving.
  • Demonstrated ability to empathize with clients, understanding their business needs and challenges to better serve them.

Work Environment - Office

In this role, your primary work environment will be your home office, complemented by our co-working space in Grand Rapids, MI. Our teams work virtually but co-work is expected between 9am to 5pm Eastern.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Position Description reflects the position’s essential functions and does not prescribe or restrict the tasks that may be assigned.

Physical Demands - Office

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions but it is understood that this role requires 10-25% travel to client and team meetings. 

While performing the essential functions of this job, the employee is regularly required to use computers, telephones, and other office equipment. The employee must also occasionally lift and/or move items up to 25 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

City Innovations is an Equal Opportunity Employer (EOE) and we are committed to diversity and inclusion. We welcome and encourage applications from people of all backgrounds.

For consideration of the Head of Delivery position, please apply at the link below. Thank you!


$150,000 - $175,000 per year