Circle Creek Therapy Patient Services Representative AUBURN, WA · Full time Company website

Apply for Patient Services Representative

Circle Creek Therapy is seeking a dynamic and enthusiastic Patient Services Representative to join our team. This role is crucial in delivering exceptional customer service and ensuring a smooth patient experience. As the first point of contact, you will be responsible for answering phones, checking in patients, collecting copays, and scheduling/rescheduling appointments. If you embody our FIERCE core values and are passionate about making a positive impact, we want to hear from you!

Key Responsibilities:

• Answer Phones: Provide friendly, professional assistance to incoming calls, addressing inquiries and directing calls to appropriate staff.
• Check-In Patients: Greet patients warmly, confirm their appointments, and ensure all necessary paperwork is completed accurately.
• Collect Copays: Process payments efficiently and accurately while maintaining confidentiality and compliance with billing procedures.
• Schedule/Reschedule Appointments: Manage appointment scheduling, rescheduling, and cancellations with a focus on patient experience and clinic efficiency.

Core Values:

• Flexible: Adapt to changing needs and priorities with a positive attitude, ensuring a smooth experience for patients and staff.
• Intentional: Approach every interaction with purpose and attention to detail, ensuring accuracy and a high level of service.
• Empathetic: Demonstrate understanding and compassion in all patient interactions, recognizing the unique needs and concerns of each individual.
• Resourceful: Utilize problem-solving skills to address challenges and find effective solutions, contributing to an efficient and supportive environment.
• Collaborative: Work closely with team members and other departments to provide a cohesive and effective patient experience.
• Enthusiastic: Bring energy and a positive attitude to your role, creating a welcoming atmosphere for patients and contributing to a motivating workplace.

Qualifications:

• Previous experience in a customer service or administrative role preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications and scheduling software. Experience with Raintree EMR is a plus!
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• A commitment to providing exceptional service and upholding our core values.

Circle Creek Therapy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.