CiC GO LLC Shop Manager Del Valle, TX · Full time Company website

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We are an automotive enthusiast’s final destination. Under our roof, we host a thriving dealership, a full‑service automotive shop, and a dynamic rental service. We focus on customer fulfillment, team enrichment, and community building through automotive excellence.

Service Department Manager – Boutique Dealership Specializing in German Vehicles

Are you a seasoned service professional with a passion for German engineering and a knack for operational excellence? Our boutique dealership is seeking a Service Department Manager to lead our high-touch, high-performance service team. We specialize in BMW, Mercedes-Benz, and Porsche, and pride ourselves on delivering a premium experience to every customer. If you're a service writer looking for their next step, or a technician looking to jump over the desk, this is the job for you!

What You’ll Do:

• Oversee daily operations of the service department, ensuring efficiency, accuracy, and exceptional customer satisfaction
• Manage service advisors, technicians, and support staff with a hands-on, team-oriented approach
• Utilize Tekmetric to its fullest potential for workflow, reporting, and customer communication
• Maintain strong relationships with customers, vendors, and internal departments
• Monitor KPIs and implement process improvements to drive profitability and service excellence
• Ensure compliance with manufacturer standards and dealership policies

What We’re Looking For:

• Proven experience with German vehicles – especially BMW, Mercedes-Benz, and Porsche
• Proficiency with Tekmetric is a must
• Bilingual in Spanish and English highly preferred
• Strong leadership, organizational, and multitasking skills
• Excellent communication and customer service abilities
• A proactive, solutions-oriented mindset with attention to detail

Bonus Points:

• Prior experience in a boutique or luxury dealership environment
• ASE certifications or manufacturer-specific training
• Familiarity with digital inspection tools and modern service workflows

Why Join Us?

• Work with a passionate, tight-knit team in a customer-first environment
• Opportunity to shape and grow a premium service operation
• Competitive compensation, benefits, and growth potential

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Del Valle, TX 78617 (Required)