ChenTech Associate Systems Administrator & Innovator Portland, ME · Full time

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ChenTech provides IT services to small and mid-sized businesses across the US and Canada. We design, install, and support network and computer systems. We started as the internal IT department of a family-run holding company (Chenmark) and evolved into a startup on a mission to revolutionize small business IT by making it cheaper, more reliable, and easier to understand. We are a team of curious and dedicated technology professionals who take pride in our craft and continuously work to improve the systems we support.

Associate Systems Administrator & Innovator

A ChenTech Systems Administrator & Innovator is an IT-generalist responsible for designing, installing, and supporting innovative and robust IT-solutions for high-performing small businesses.

This isn't a help desk role. We offer support to our customers, but primarily do so while acting as technical partners to our clients' trained IT liaisons, focusing on resolving escalated and pre-triaged issues. We also collaborate to create reliable IT-infrastructure solutions that fit our client’s wide-ranging needs; ranging from ensuring good WiFi coverage in industrial freezers to enabling offshore connectivity on whale watching ferries.

We have a rigorous internal training program, and we view character, interest, and curiosity as more important than the experience you bring on day one. You’ll be joining a team of committed technologists and business professionals in the relentless pursuit of making things more secure, simpler, and better for all of our users. 

We offer competitive pay and benefits, ongoing professional development, and the opportunity to participate in the equity in what you help manage and support.

If this sounds interesting, we’d love to hear from you!

Who You Are

You’re someone who loves problem-solving and understanding how technology works at a fundamental level. You set high standards for your work and you’re eager to learn new things. You have 1-5 years of experience within Information Technology or a related field, and you’re looking for something a bit different in your next role.

The most important qualifications are:

• You communicate well with others at all levels of business and enjoy working in a team-oriented and collaborative environment. 
• You have an innovative mindset, are naturally curious and motivated to learn about the inner workings of technology, and you are always striving for improvement.
• You have a keen eye for detail and you’re systematic and tenacious when faced with difficult problems.
• You don’t mind light construction work and physical installations on-site from time to time (with occasional travel, a few trips per year).

You also have:

• Experience in at least two of these areas: Server administration (Linux/Windows), network engineering, risk assessment, Windows administration, endpoint and/or network security, DevOps, cloud infrastructure management, identity management, email administration, small business technology administration, database administration, helpdesk, MDM/EMM
• Experience with a general purpose programming/scripting language for task automation: Python, Ruby, Bash, PowerShell, etc.
• IT-related certifications are a plus, but not required (e.g. CompTIA, ISC2, AWS, Microsoft, etc). Once in the role, continued pursuit of credentials and education is both supported and encouraged.
• An Associates/Bachelors degree 

Who We Are

We are ChenTech: An innovative IT services provider for small businesses.

Our parent company is Chenmark, an organization that acquires small businesses to help them develop and grow for the long term. ChenTech’s mission is to deploy world-class technology expertise, passion, rigor and care in steadfast support of better business operations. We love what we do, we take pride in our work, and we deploy and manage technology to allow our customer companies to succeed in every way possible.

Our main offices are in Portland, Maine. As a popular vacation spot, we have every outdoor activity you can think of within a 20 minute drive, a renowned local microbrew scene, and phenomenal downtown restaurants. Most importantly, we work hard to ensure you have the work-life balance needed to enjoy it all.

Our compensation structure is designed so that everyone on the ChenTech team can share in our wins and the wins of Chenmark. We offer:

• a competitive base salary
• an annual discretionary performance bonus
• equity participation in the larger holding company
• a rigorous training program and a path for career progression
• phone reimbursement
• education and professional development reimbursement

Note, ChenTech’s / Chenmark’s equity program is not based on a notional future valuation or vesting schedule measured in years. It’s simple: at the end of the year, you get a bonus based on your performance and the company performance. You can keep the cash, or you can use it to purchase Chenmark stock to participate in the growth of the company over the long-term. It’s completely your choice. We are family owned and operated; no funds, VCs, options, tax complexities, or other typical pitfalls of employee equity programs. We all benefit together.

In addition to our unique compensation opportunity, we also offer health, dental, 401k, office lunches, and more.