CHENE GEAR CO LLC Wader Repair Technician Memphis, TN · Full time Company website

Apply for Wader Repair Technician

At Chêne, we build gear for hunters who demand more — more from their equipment, more from their experience, more from the brands they trust. We believe in things made right, built to last, and backed with service that honors the people who use them. Every decision we make ties back to that standard. We’re growing fast, expanding into new categories, and building systems to match the scale of the brand.

 

About Chêne:

At Chêne Gear, we build gear for hunters who demand more—more from their equipment, more from their experience, and more from the brands they trust. We believe in products made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

As we continue expanding our retail footprint, we are creating immersive store experiences that reflect the quality, craftsmanship, and authenticity of the Chêne brand. Our retail teams play a critical role in bringing our products and story to life for every customer who walks through our doors.

Why this Role Exists:

The Wader Repair Technician exists to protect and strengthen one of Chêne's most important commitments to our customers: standing behind our products. This role is responsible for evaluating, repairing, testing, and restoring customer waders to ensure they meet Chêne's quality standards before returning to the field.

By combining technical skill, attention to detail, and craftsmanship, the Wader Repair Technician helps preserve customer trust, extend the life of our products, and reinforce Chêne's reputation for exceptional service. Every repair completed represents an opportunity to deliver on our promise to customers and demonstrate what it means to be Built Better.

The ideal candidate enjoys hands-on work, takes pride in quality craftsmanship, and is motivated by solving problems and helping customers get the most out of their gear.

Key Responsibilities:

Wader Inspection & Evaluation

• Inspect returned waders and identify leaks, damage, and repair needs.
• Assess warranty claims and accurately document findings within company systems.
• Determine appropriate repair methods based on product condition and repair standards.
• Maintain detailed records of repairs, testing, and outcomes.

Repair & Restoration

• Perform repairs including patching, seam sealing, waterproofing, and component replacement.
• Utilize specialized tools, adhesives, sealants, and repair techniques to restore product performance.
• Complete repairs efficiently while maintaining exceptional quality standards.
• Follow established repair procedures and continuously improve repair techniques.

Quality Testing & Assurance

• Conduct water testing, pressure testing, and other quality inspections to verify repair effectiveness.
• Ensure repaired products meet Chêne's performance and durability standards before being returned to customers.
• Identify recurring repair trends and communicate findings to leadership when appropriate.
• Maintain consistency and accuracy across all repair work.

Service & Operational Support

• Partner with the Customer Experience team to provide repair updates and estimated completion timelines.
• Maintain organization of repair inventory, tools, and workstations.
• Monitor repair supply levels and communicate inventory needs.
• Support department goals related to turnaround time, repair quality, and customer satisfaction.
• Contribute to a positive, team-oriented work environment.

Qualifications:

Required Qualifications:

• High school diploma or equivalent.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and manage multiple repair projects simultaneously.
• Strong organizational and time management skills.
• Ability to learn technical repair processes and apply them consistently.

Preferred Qualifications:

• Experience repairing garments, technical apparel, outdoor equipment, or waders.
• Experience with waterproof materials, adhesives, seam-sealing techniques, or related repair processes.
• Background in sewing, manufacturing, product repair, quality assurance, or craftsmanship-focused work.
• Passion for hunting, fishing, or outdoor recreation.

Work Environment & Physical Requirements:

• Ability to stand, bend, reach, and move throughout the workday.
• Ability to lift and move up to 50 pounds occasionally.
• Ability to perform repetitive hand and arm movements while completing repairs.
• Comfortable working with repair tools, adhesives, and testing equipment.
• Ability to work occasional overtime during peak service and hunting seasons.
• Work is performed primarily in a warehouse and repairs facility environment.

What Success looks like in this role:

• Repairs are completed accurately, efficiently, and to Chêne's quality standards.
• Customers receive repaired products that perform reliably in the field.
• Repair turnaround times consistently meet department expectations.
• Documentation and repair records are complete and accurate.
• Workstations, tools, and inventory remain organized and well maintained.
• Strong partnerships are built with Customer Experience and Operations teams.
• Customer trust in the Chêne brand is strengthened through exceptional service and craftsmanship.
• Team members embody Chêne's belief that Team is Brand by taking ownership, supporting teammates, and delivering work they are proud to stand behind.