Chargeback 360 offers comprehensive 360-degree dispute and chargeback management solutions for merchants and payment processors. CB360 Prevent - Prevents chargebacks through real-time alerts on your transactions. CB360 Protect - Protects your business with tailor-made chargeback responses. CB360 Predict - Predicts chargebacks using top machine learning and AI techniques.

Job Responsibilities:

• Primarily responsible for managing and reconciling open chargebacks/disputes on client accounts. 
• Liaise between accounts team, internal departments and customers regarding their merchant accounts.
• Partner with internal departments (Sales, accountant managers, operations, etc.) to highlight and resolve open chargebacks. 
• Reach out to internal departments for assistance and rapid response regarding discrepancies with chargebacks. 
• Research and test merchant accounts descriptors.
• Proper follow up with customers to resolve outstanding disputes and open tasks such as merchant portal login issues. 
• Request and validate backup paperwork from customers regarding their merchant accounts and chargebacks.
• Data entry
• Other areas of responsibility as assigned

Competencies

• Strong Excel skills 
• Excellent verbal and written communication skills
• Proficiency in Microsoft Excel and Word.
• Extremely organized and detail-oriented
• Must possess a high level of integrity and discretion
• Must be a team player
• Other areas of responsibility as assigned

Education and Experience

• BS/BA or equivalent combination of education and experience preferred but not required
• Minimum 2 years of customer service, operational, or administrative experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer screen
• Must be able to regularly lift at least 15 lbs at times

Work Location 

• Mainly remote (>90%), though only hiring candidates living in Orange County and the Greater Los Angeles area
• Occasional in-person meetings or travel for business
• Monthly team meet ups

Benefits

• Medical, vision, and dental insurance
• Paid-time off
• Paid holidays
• Discretionary annual bonuses
• Huge opportunity for growth

If you would like to invest your considerable skill set in return for an enjoyable and fulfilling work experience, a chance at greater professional and personal growth, and having influence in a rapidly developing venture, then please submit your resume.