About changeforce

At pivotal moments, the right partnership is everything—and that's where changeforce steps in. We're a management consultancy that fuses technological power with creative strategy, delivering the precise insights you need to conquer your biggest challenges.

Our team? Battle-tested experts, including former C-Suite leaders, who bring boardroom wisdom and strategic finesse to the table. We're here to ignite transformation, equip you with the tools, and empower you to drive lasting change.

changeforce is a dynamic growth company. We've got the ambition and expertise to deliver major impact, but we're also building and scaling. This means:

• We're agile, not bureaucratic.
• Resources are strategic, not sprawling.
• You'll have a direct hand in shaping our journey.

If you're ready to roll up your sleeves, thrive in a fast-paced environment, and make a visible difference, you'll fit right in.

Key Responsibilities

1. Client Retention and Expansion

• Maintain strong relationships with existing clients to ensure client satisfaction, retention, and year-over-year revenue growth through strategic relationship management and proactive value delivery.
• Serve as the senior point of contact for escalation and strategic guidance.
• Leverage post-enagagement insights and documented client outcomes to inform renewal strategies and uncover upsell and cross-sell opportunities.

2. Drive New Business Growth

• Source, pursue, and close new client opportunities aligned with our strategic focus.
• Build relationships with prospective clients and partners; lead pitch and proposal development.
• Identify emerging market trends and contribute thought leadership to drive service innovation.

3. Team Leadership and Financial Stewardship

• Assemble and manage high-performing client teams, including 1st/2nd chairs and extended team members, fit for each engagement’s scope and budget.
• Monitor team performance, budget adherence, and account profitability within your book of business.
• Coach, support, and grow talent to foster accountability, collaboration, and excellence.

4. Oversight of Delivery Quality

• Ensure all client deliverables meet organizational standards for quality, impact, and competitiveness.
• Provide strategic input and quality review on major deliverables.
• Implement feedback loops and benchmarking practices to elevate team performance.

5. Organizational Design and Service Positioning

• Collaborate with the Executive Leadership Team to shape service offerings, positioning, and internal structures that meet evolving market demands.
• Implement the co-created organizational culture across your teams, reinforcing changeforce’s values of integrity, equity, and continuous learning.
• Contribute to succession planning, talent development, and strategic decision-making within your portfolio.

Qualifications

• 10+ years of experience in consulting, strategy, or organizational development, with at least 5 years in a senior leadership role.
• Proven track record working with C-level people leaders in Human Capital Management—such as CHROs, Chief People Officers, Heads of Talent, Culture, Learning & Development, HR Tech leaders, and DEI executives.
• Deep knowledge of human capital management, organizational effectiveness, and workforce transformation.
• Experience across a wide range of industries and sectors
• Proven experience embedding technology into service delivery models—demonstrated ability to leverage tech tools, platforms, or automation to enhance client outcomes and operational efficiency in a consulting or professional services context.
• Strong team leadership skills with experience building and managing high-functioning, interdisciplinary teams.
• Financial acumen related to budgeting, forecasting, and profitability management.
• Strong business development background with a consultative sales mindset.
• Deep systems thinking, with the ability to navigate ambiguity and balance big-picture strategy with operational detail.
• Excellent communication, relationship-building, and storytelling skills.
• Commitment to equity, integrity, and shared leadership.

Compensation & Benefits

• Competitive salary and bonuses
• Health, dental, and vision insurance
• Flexible, hybrid work environment
• Generous PTO and company-wide breaks
• Opportunities for professional development and advancement

At changeforce, we don’t just accept difference - we celebrate it, we support it, we learn from it and we thrive on it for the benefit of our employees, our products and our community. changeforce is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Difference makes us better.