Cerenity Inc. MedSpa Client Coordinator/ Patient Advocate Mentor, OH · Part time

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Essential Functions of the Client Coordinator:

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the clients.

Have a thorough working knowledge of all standard operating procedures, protocols, and policies.

Ensure that all clients receive exceptional service and have a comfortable and pleasant experience.

Create a professional relationship with the clients using good verbal and non-verbal communication. Promote return visits.

Conduct the following duties by standard operating procedures:

Manage leads, referrals, and client retention.

Schedule and confirm client appointments.

Check-in/check-out clients.

Answer and handle telephone calls. Incoming/outgoing calls.

Maintain knowledge of all technician techniques, services, and packages.

Continually work on your personal sales skills, including building instant rapport, client needs assessment, knowledge of service and product features and benefits, scheduling consultations, and rebooking.

Build client partnerships by appropriately matching client needs to the various services and products offered and educating the client to close the sale, selling packages, memberships, and skincare.

Learn about all current promotions and offer them to new and existing clients to stimulate sales during the promotional period.

Capture all leads and schedule consultations and/or appointments.

Utilize confirmation calls and post-treatment conversations as upsell and cross-sell opportunities.

Always consult with clinical staff on proper treatment protocol for various skin types and medical conditions.

Be a team player and work with your team to come up with the best treatment plans for the client.

Always maintain a neat and orderly work area and facility.

Have thorough knowledge of all skin care products and services to answer any client or member questions.

Appropriately address client needs and concerns.

Attend all in-house training programs and events.

Additional Responsibilities:

Customer Interaction

Communicate in a friendly and professional manner.

Quick and timely responses to personal or phone inquiries from clients are required.

Facility Cleanliness

Cleanliness is a priority for everyone. Minor cleanups should be completed on the spot, whereas more serious cleanups should be reported immediately.

Timely and accurately enter or update client information in the practice management systems.

Urgently resolve any discrepancies in information

Accurately complete daily reporting, record keeping, and reconciliation.

Key Behavior / Attributes:

Presents a highly professional image.

Team player.

Customer-oriented.

Sales driven.

Positive attitude.

Skills:

Exceptional Communication Skills

Strong Computer Skills

Positive Attitude

Diplomacy

Willingness to succeed and grow individually as well as part of a team.