Cerenity Inc. Front Desk Concierge Mentor, OH · Full time

Front Desk Concierge


We are Looking for a positive, energetic, outgoing person with excellent communication skills who can talk to anyone.  We're hiring for full-time and part-time positions.

The position entails:

  • Greeting everyone who enters the facility with enthusiasm.
  • Answering phones, making calls, and talking to clients among other tasks.
  • Giving tours.
  • Following up on prospective clients
  • Handling client concerns in a professional and objective manner with the goal of resolution
  • Participating in marketing and outreach events
  • Reply to reviews, voice, and text messages, and make daily social media postings
  • Ensuring all areas of the spa are kept clean and organized
  • Responsible for assisting with managing inventory, facilities, and other spa needs
  • Ensure that all front desk systems are followed including phone system and booking/POS software.
  • Help manage the front desk duties including Booking, Join Onboarding, Lead Management, Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, etc.
  • Provide and maintain the highest level of customer service


  • Presents a highly professional polished image
  • Minimum Sales Experience: 1 year preferred
  • Minimum Customer Service experience: 2+ years required
  • Reliable, punctual, passionate, and goal-driven
  • Discretion and confidentiality
  • Must possess a positive, can-do attitude with leadership qualities
  • Strong work ethic, integrity, professional and positive demeanor
  • Flexible work schedule, ability to cover where needed, weekend availability a plus

Compensation: $15.00/hour + individual commission + monthly bonus potential Perks: Staff discounts, Fun and Relaxing Work Environment, Room for Growth!


$15 - $17 per hour