Cerenity Inc. Front Desk Concierge Mentor, OH · Full time

Apply for Front Desk Concierge

We are Looking for a positive, energetic, outgoing person with excellent communication skills who can talk to anyone.  We're hiring for full-time and part-time positions.

The position entails:

• Greeting everyone who enters the facility with enthusiasm.
• Answering phones, making calls, and talking to clients among other tasks.
• Giving tours.
• Following up on prospective clients
• Handling client concerns in a professional and objective manner with the goal of resolution
• Participating in marketing and outreach events
• Reply to reviews, voice, and text messages, and make daily social media postings
• Ensuring all areas of the spa are kept clean and organized
• Responsible for assisting with managing inventory, facilities, and other spa needs
• Ensure that all front desk systems are followed including phone system and booking/POS software.
• Help manage the front desk duties including Booking, Join Onboarding, Lead Management, Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, etc.
• Provide and maintain the highest level of customer service

JOB QUALIFICATIONS:

• Presents a highly professional polished image
• Minimum Sales Experience: 1 year preferred
• Minimum Customer Service experience: 2+ years required
• Reliable, punctual, passionate, and goal-driven
• Discretion and confidentiality
• Must possess a positive, can-do attitude with leadership qualities
• Strong work ethic, integrity, professional and positive demeanor
• Flexible work schedule, ability to cover where needed, weekend availability a plus

Compensation: $15.00/hour + individual commission + monthly bonus potential Perks: Staff discounts, Fun and Relaxing Work Environment, Room for Growth!