Centers for Specialized Dentistry Patient Care Coordinator Easton, MD · Salisbury, MD · Full time

Apply for Patient Care Coordinator

Periodontal/implant dental practice with two locations (Easton, MD and Salisbury, MD). Addressing periodontal/implant needs for all patients.

We are here to promote oral health and provide quality dentistry in the communities of the Eastern Shore of Maryland, Delmarva Peninsula, Delaware and Virginia. We believe that when our patients’ mouths are healthy, their bodies are healthier as well.

As a Patient Care Coordinator, you are responsible for responding to patient questions and concerns, both on the telephone and in person. It is important that you uphold the practice mission by assuring the delivery of high-quality support services that result in strong patient satisfaction, and that help maintain the fiscal and operational capacity of the practice. 

Schedule:

·      Monday – Friday

·      One day of the week will be ½ Day

Essential Job Functions

·      Checking patients in/out

·      Scheduling patient appointments

·      Providing “Five-Star” customer service

·      Answering and directing high volume of incoming phone calls and make outgoing phone calls

·      Collect payments at time of check-in/or check-out

·      Accurately register new patients

·      Handle all administrative duties in a timely manner

·      Perform routine clinical tasks to support dental staff

·      Escort patients to treatment rooms (if needed)

·      Prepare “Pre-Surgery” paperwork for all surgery patients 2 weeks before their appointment 

·      Maintains patient confidence and protects operations by keeping information confidential

·      Maintains safe and clean working environment by complying with procedures, rules, and regulations

·      Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.

·      Follows and demonstrates commitment to CSD’s policies, professional expectations and Service Excellence Standards.

·      Contributes to team effort by accomplishing monthly and quarterly goals

·      Performs all other related duties as required

Benefits

We understand that you work hard, which is why we provide an excellent compensation and benefits package. Additionally, CSD’s extensive training and continuing education opportunities are unparalleled and exceed industry norms. We invest heavily in your professional and personal growth and want to see you succeed.

Additional Benefits

·      Free dental services for yourself and your dependents minus lab fees

·      Health & Vision Insurance after 90 days

·      5 PTO Days after 90 days

·      3 Sick Days after 90 days

·      Short-Term Disability after 90 days

·      Simple IRA – 3% Company Match after 90 days

Education Requirements, Skills & Qualifications:

·      High School diploma, GED, Associate degree or bachelor’s degree

·      Current CPR certification

·      Dental Health Maintenance, Use of Dental Technology, Infection Control, Patient Services, Creating a Safe, Effective Environment, Listening, Teamwork, Health Promotion and Maintenance, Use of Dental Technologies

·      Good communication skills

·      Attention to detail

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, hear, type and see. The employee is frequently required to walk. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.