Cedar Bluff Nutrition LLC Customer Experience Manager Knoxville, TN · Part time

Apply for Customer Experience Manager

Cedar Bluff Nutrition serves energizing teas protein packed shakes. We're more than just a smoothie and tea shop- we're a place where people feel welcome, cared for, and part of a community. What sets us apart is our commitment to exceptional customer service and our genuine love for the people we serve. Every drink is made with a personal touch, creating an experience that keeps our customers coming back.

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Job Summary:

We are seeking a passionate and motivated Shop Manager to lead daily operations at our Tea & Smoothie Shop. The ideal candidate will have a strong background in food & beverage service, exceptional leadership skills, and a customer-first mindset. As a manager, you will ensure high standards of quality, cleanliness, team performance, and customer satisfaction are consistently met.

Key Responsibilities:

Operations Management

• Oversee daily shop operations, ensuring smooth workflow and adherence to company standards.
• Monitor inventory levels and place supply orders as needed.
• Maintain cleanliness and organization in all areas of the shop.
• Ensure compliance with health and safety regulations.

Team Leadership

• Recruit, train, and supervise team members.
• Schedule staff shifts and manage labor hours effectively.
• Provide on-the-job coaching and performance feedback.
• Foster a positive and productive work environment.

Customer Service

• Lead by example to deliver exceptional customer service.
• Resolve customer concerns or complaints in a professional and timely manner.
• Maintain high levels of customer satisfaction and loyalty.

Brand & Product Knowledge

• Stay updated on all menu items, promotions, and seasonal products.
• Ensure consistent product quality and presentation.
• Uphold the brand’s image, culture, and values.
• Maintain Social Media Presence 

Qualifications:

• 2+ years of experience in retail or food service management (tea, smoothie, or coffee shop experience a plus).
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Basic knowledge of POS systems, scheduling, and inventory management.
• Ability to work flexible hours, including weekends and holidays.
• ServSafe or equivalent certification (preferred).

What We Offer:

• Competitive Wage.
• Employee discounts.
• Opportunity for growth within a growing brand.
• Supportive and energetic work environment.

To Apply:

Please send your resume [email protected]