Catapult Training Manager Birmingham, MI · Full time Company website

Apply for Training Manager

Catapult is looking for a Training Manager with the ability to make an immediate impact overseeing our training and onboarding operations. The ideal candidate has shown the ability to carry out company objectives while executing at a high level.

The Training Manager will be expected to follow our existing SOP’s and training processes while inspiring a group of operators to uphold brand standards. This position has an incredible runway and upside in an exciting, quickly-growing company that is making a positive impact for restaurant owners.

This candidate should have a strong work ethic and display of grit, determination, and a passion for getting things done. Overseeing the entire training process, you will be responsible for the overall success of each of our store launches and follow-up training. This includes, but is not limited to, the creating and executing of training procedures, certifying trainers, leading a training team, quality control and food safety. The ideal candidate is organized, has high standards, and is a self-starter. 

The Training Manager requires an innovative professional who has the ability to think outside the traditional restaurant experience. Having trained workers in a kitchen environment is crucial for your success.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Train restaurants through virtual meetings, teaching Catapult food standards, tech, recipes, and procedures.
• Plan and organize your schedule to support our fulfillment kitchens
• Communicate with fulfillment kitchens during the onboarding process
• Maintain menus on delivery service providers as needed
• Develop and maintain performance standards for all aspects of company operations
• Operate within our standard operating procedures (SOPs) while constantly improving them
• Communicate and schedule trainings with fulfillment kitchen ownership
• Ability to schedule and manage a team of trainers
• Interview, train, and develop any new Operations team members
• Identify and resolve any concerns with fulfillment kitchens, delivery service providers, and vendors
• Work as a team and maintain open communication directly with the founder and all other departments to identify and resolve areas for improvement
• Create new training materials and improve existing materials, including training videos and recipe build sheets
• Prepare hardware and tech for new restaurant onboardings

What You Bring To The Table:

• 2+ years experience in a hospitality environment
• Experience working with reputable brands is a plus
• Track record of inspiring and holding operators accountable to meet brand standards
• Experience in creating and administering training programs
• Servsafe certified and an understanding of standard food safety procedures
• Self-starter attitude with effective interpersonal skills
• Ability to excel in a fast-paced work environment with a growing start-up company
• Organization and strong time management skills, with a proven ability to meet deadlines
• A passion for the future of the restaurant business
• Entrepreneurial spirit/Go-getter

The Impact You Will Make:

• Provide a significant financial increase to restaurant owners' lives and careers
• Chaperone restaurateurs to new tactics that will help them adapt to a digital age
• Make meaningful relationships with coworkers and customers
• Be part of building the restaurants of the future
• Share thoughts and inspire new ideas