Castle Island Director of Taprooms Norwood, MA · South Boston, MA · Full time Company website

Seeking Director of Taprooms to boost hospitality and propel revenue

Description

Castle Island Brewing Company is hiring a Director of Taprooms to lead our taprooms and seasonal beer gardens. We believe that beer should be inclusive, approachable, and excellent, and we are searching for a like-minded individual who is goal-oriented, strategy-driven, and hungry to grow taproom sales. Including locations in Norwood, MA and South Boston, MA, this is an incredible opportunity for the right individual to get into a key role and propel the company to new levels of sales, customer service, and brand excitement.


The Director of Taprooms reports to the Director of Sales & Marketing and is responsible for overseeing the smooth operation of the company’s taprooms and seasonal beer gardens, and achieving stated sales and operational goals. This position requires a high level of independence, creativity, drive, leadership skills, and management experience. This position requires regular travel between multiple company locations as well as semi-regular availability on nights and weekends.


Key Responsibilities

  • Oversee day-to-day operations of multiple taprooms, ensuring excellent customer service, high-quality product presentation, and operational efficiency.
  • Manage, train, and motivate the management teams at all taproom and beer garden locations
  • Manage, train, and motivate the Private Events Sales Manager
  • Develop and implement strategies to increase foot traffic, enhance customer satisfaction, and increase revenue
  • Author annual taproom and beer garden operating plans and budgets
  • Ensure all hospitality teams are meeting regulatory and compliance requirements for food safety, labor laws, alcohol regulations and safe service, in addition to internal company policies and procedures. Note: this position does not manage the kitchen or kitchen staff; that is handled by our external food partner.
  • Execute, oversee, and delegate human resources tasks including recruiting, hiring, orienting, training, assigning, scheduling, coaching, counseling, and disciplining staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures; handling complaints
  • Communicate with taproom & beer garden management teams and staff about upcoming events, company initiatives, operational changes, and other relevant information
  • Keep hospitality teams engaged and excited to deliver great hospitality
  • Ensure all equipment and property is kept clean and in good working condition through inspections and preventative maintenance programs
  • Ensure all locations are adhering to strong cash handling and reconciliation procedures
  • Participate in weekly Management meetings to review financial performance, forecasts, and operational plans


Seasonal Responsibilities

  • Lead the opening of a seasonal beer garden in a new location
  • Recruit, hire, onboard, and train new seasonal beer garden managers & staff
  • Prepare weekly reports for management team on beer garden operations
  • Spearhead operational and logistics efforts to get beer garden set up and broken down at the beginning and end of season, respectively

 

Job Requirements

·       High school diploma or equivalent; Bachelor’s Degree in a related field a plus (i.e. marketing, hospitality, business management, or other applicable area of study)

·       Four plus years of prior management experience in a restaurant or hospitality setting

·       Experience managing multiple restaurant/bar/hospitality units a plus

·       Familiarity with budgets, sales goals, and forecasts

·       Strong verbal and written communication skills

·       Excellent customer service skills

·       Ability to handle multiple complex tasks at the same time

·       Basic math skills and ability to use a POS system, ability to operate a computer, ability to communicate via e-mail, phone, and text/SMS, and proficient in productivity tools like Microsoft Office suite (especially Outlook, Word, and Excel)

·       Must have a telephone or other reliable method of communicating with all employees. Must be accessible for emergencies 24 hours a day, 7 days a week.

·       Must have access to reliable transportation for traveling between company locations

·       Able to work flexible hours necessary to oversee the hospitality locations effectively

·       Must be able to work in a standing position for long periods of time and be able to frequently lift loads greater than 50 pounds with assistance

·       Must be 21 years or older


Key performance indicators:

·       Achieving business unit revenue and profitability goals

·       Maintaining positive reputation and reviews (e.g. Google, Facebook, Yelp, etc.)

·       Minimizing staff turnover

·       Ensuring service standards are maintained and met


Compensation & Benefits:

·       Salary Range: $90,000 - $100,000

·       Health, dental, vision, long-term disability, and life insurance with employer contribution

·       Paid time off and paid company holidays

·       401k plan

·       Regular beer, food, and merch allowance


Salary

$90,000 - $100,000 per year