CareLumi, Inc. Business Development Representative (BDR/SDR), Outbound and Field Sales Chicago, IL · Full time

Apply for Business Development Representative (BDR/SDR), Outbound and Field Sales

Business Development Representative (BDR/SDR), Outbound and Field Sales

Location — Field-based: Chicago

Start date — Immediate

About CareLumi

CareLumi is the verification layer for healthcare AI. We check the work of people, software, and AI across healthcare, so every action can be confirmed against trusted sources and traced back to who is responsible. We are a small, fast-moving team, and your work ships to real customers.

About the Role

This is a hunter role in Growth, built on two motions: outbound calling and in-person, door-to-door prospecting across Chicago. Clinics answer their phones because any call could be a patient, and the users of our core product line are typically administrators that sit at the front desk, so the fastest way to start a real conversation in this market is to call and to show up. You will build pipeline with medical practices, qualify them using our process, run demos, and follow up relentlessly until every lead reaches a decision. 

You’ll spend most of your time:

• Outbound calling: Work daily call lists of clinics and group practices in your territory. These practices must pick up the phone, and the person who answers is often the administrator who would use CareLumi every day.
• Door-to-door field sales: Walk into primary care clinics, urgent care centers, physical therapy,  and behavioral health, therapy, and psychiatry practices, and start conversations with front desk staff and administrators, the daily users of our product and the gatekeepers to the owner.

What You'll Do

• Make outbound calls: High-volume calling every day to clinics and group practices in your territory, working call lists built with the team.
• Prospect door to door: In-person visits across Chicago, starting conversations with front desk staff and administrators.
• Follow the routing: If a location is part of a group or chain, identify and pursue the regional or practice decision maker it points you to.
• Qualify with three questions: Is this a real problem for you? How soon do you need it fixed? What is solving it worth to you? Use the BANT pattern and let the buyer name their urgency and price tolerance instead of guessing.
• Book and run first meetings: Book qualified meetings and demos, attend first calls with the CEO or sales lead, and hand off cleanly with complete notes.
• Follow up relentlessly: Every open lead gets a next step, a date, and an owner: you. Follow-up delays lose deals here; disciplined follow-up is the core of this job.
• Work the CRM: Log every call, visit, and outcome in the CareLumi Hub the same day, and advance each deal by its stage milestones: commercial message delivered, decision maker and key influencer identified, compelling event, cost of inaction, and the group decision map. We forecast on facts recorded in the CRM, not on stories.
• Build trust in person: Buyers ask two questions first: why you, and can I trust you with our data? Show up prepared, professional, and consistent, and keep showing up.
• Source referrals: Ask every satisfied contact for referrals and introductions, and feed partnership and ambassador leads to the team.
• Represent CareLumi in the field: Join the team at local conferences and events, work the floor, and convert conference conversations into booked follow-ups within 48 hours.
• Report daily: Activity and results reported in the sales check-in every day.

What We're Looking For

Must have

• Evidence you can approach strangers and start conversations: outbound calling, door-to-door, canvassing, field sales, retail, or hospitality experience, or other proof you can do it. This matters more to us than degrees; we welcome candidates from community colleges, career changers, and non-traditional backgrounds.
• Discipline about follow-up: you keep lists, you keep promises about calling back, and you do not let a warm lead go quiet.
• A strong phone presence and clean business writing: clear subject lines, straight records, receipts kept.
• Coachability and pace: you will be trained directly by the CEO, you will practice the talk track until it is yours, and you will run your territory independently within your first month.
• Respect for patient data and strict confidentiality. No healthcare experience is required.
• Chicago-based, able to work in the field across the city daily, with a valid driver's license and reliable transportation [Confirm: adjust if the territory is CTA-based], and eligible to work in the United States.

How Success Is Measured

First 30 days:

• A written territory and route plan for your Chicago patch: target practices, entry points, and your daily route
• Activity ramp to [X calls] and [X in-person visits] per day, with every call, visit, and outcome logged in the CRM the same day
• Talk track and qualification process learned and in use on live calls and visits, trained and certified by the CEO
• First qualified meetings booked and attended

By 90 days:

• A working pipeline of small group practices you can defend deal by deal from your CRM milestones
• [X qualified meetings] booked per week, with zero open leads older than [48 hours] without a touch
• First closed-won group practice contracts, on the 10 to 15 day cycle
• Referral and partnership leads flowing from your territory into the team's programs

Compensation and Terms

• Base salary: [to be set]
• Commission: [structure to be set]
• Full-time W-2 employment
• Field-based in Chicago, with team check-ins [location to be set]
• Reports to: [CEO / Growth lead]
• Works daily with the CEO, the Growth team, and Operations.
• CareLumi is an equal opportunity employer. We welcome candidates from all backgrounds.