Food donation technology empowering local nonprofits and communities with equal access to the surplus of resources. Careit is a free online donation matching marketplace that disrupts the current system of an ever-growing epidemic of food insecurity and malnutrition. It uses technology to help the entire network of healthy food producers to responsibly donate their surplus food and resources. Local hunger-relief agencies use it to discover essential resources to serve our most vulnerable individuals and families. Careit makes business sense and provides businesses, corporations, and governments with a revolutionary platform for data and impact tracking.

Partner Success & Outreach Manager

$47,000 - $52,000 | Full-time | Remote

Careit is a tech startup on a mission to end food waste. Our mobile and desktop apps connect restaurants, grocers, corporations, and food vendors with nonprofits that can put surplus food to good use, so great food feeds people instead of filling landfills.

We're a small team that moves fast and measures success in pounds of food rescued. Technology does the heavy lifting, but relationships make it all work. Behind every donation on our platform is a donor and a nonprofit counting on us to keep things simple, reliable, and even a little fun.

We're looking for a Partner Success & Outreach Manager who has worked inside the food recovery world, whether at a food bank, a food rescue organization, or a hunger-relief nonprofit, and knows firsthand what it takes to recruit food donors, onboard community partners, and keep donations moving.

You will be the face of Careit to the nonprofits, donors, and partners who rely on us every day. You'll own our help desk and customer service, work directly with our CEO, and grow the network that keeps surplus food out of landfills and on people's plates. If you've used Careit (or a platform like it) in the field and have ideas about how partner support should work, this is your chance to build it.

NOTE: This is a remote position. Working hours will be between 9 am and 5 pm PST.

Responsibilities

Help Desk and Customer Service

•       Own Careit's help desk and customer service, serving as the first point of contact for all partner questions and issues

•       Provide responsive technical assistance, troubleshoot issues, and ensure partner success across the platform

•       Triage incoming requests, resolve what you can independently, and escalate critical issues with clear context

•       Collaborate with product and engineering to resolve customer issues and turn partner feedback into a better product

•       Think like a user and advocate for intuitive, user-friendly experiences

Account Management and Onboarding

•       Create, manage, and maintain partner accounts as their primary point of contact, keeping satisfaction high

•       Develop and nurture relationships with food donors, nonprofits, and community partners across our network

•       Serve as the first point of contact for new clients, guiding them through onboarding from first call to first donation

•       Deliver presentations and training to onboard new partners and support their teams

Outreach and Network Growth

•       Identify and research prospective food donors, nonprofit partners, and local food recovery opportunities

•       Initiate outreach through calls, emails, and community channels to grow the Careit network

•       Support the expansion of Careit operations into new English and Spanish-speaking regions

•       Represent Careit at community events and participate in in-person outreach and training as needed

•       Stay current on food recovery policies (e.g., SB 1383 and similar legislation) that drive donor and partner needs

Donation Logistics and Coordination

•       Coordinate with partners on donation logistics, including capacity, scheduling, and matching donors to recipients

•       Help partners build sustainable donation routines that fit their operations

•       Contribute to the creation and maintenance of knowledge base articles, training materials, and user guides

Data and Process

•       Document and track partner interactions accurately using our CRM and outreach platforms

•       Upload, clean, and maintain accurate partner and donation data, ensuring data integrity

•       Use Excel to clean, standardize, and analyze data sets and report on outreach and partner outcomes

•       Balance short- and long-term projects, over-communicate status, and manage up to stay aligned with leadership

•       Identify and implement opportunities to streamline outreach and partner support processes

Requirements

•       Experience in food recovery, food banking, hunger relief, or a related nonprofit field, ideally with hands-on experience in food donation logistics or donor/partner outreach

•       Proven ability to build and maintain relationships with donors, nonprofits, or community partners

•       Fluent in English; bilingual in Spanish is a strong plus

•       Strong communication and interpersonal skills across phone, email, virtual meetings, and presentations

•       Excellent organizational skills with close attention to detail and data integrity

•       Intermediate Excel skills with the ability to clean, standardize, and manage data sets

•       Ability to work independently and make sound decisions on when to escalate issues

•       Proficiency in CRM systems, Google Suite, Zoom, and other customer support tools

•       Familiarity with mobile and desktop applications and basic technical troubleshooting

•       A customer-first mindset and pride in delivering exceptional service

•       Enthusiasm for our mission of keeping good food out of landfills

Preferred Qualifications

•       Experience using Careit or a similar food donation/recovery platform

•       Experience using AI tools (e.g., ChatGPT, Claude) to work more efficiently

•       Familiarity with food recovery legislation such as California SB 1383

•       Experience in customer support or account management, especially in tech

•       Strong analytical skills with an understanding of data management best practices

Application Requirement:

As part of your application, YOU MUST submit a video no longer than 2 minutes answering the question: "What role does food play in your life?" You can use Loom or a video-sharing platform of your choice to create the video and share the link in the field on the application. Applications without a video will not be considered.

APPLICATIONS WITH NO VIDEO WILL NOT BE CONSIDERED.

We offer a health reimbursement arrangement (HRA), generous paid vacation and sick leave, plus room to grow with the company as we scale. Raises and incentives are awarded based on performance. If you are a self-motivated individual with a passion for technology, sustainability, and making a positive impact, we'd love to hear from you.