Careit Co Database and Client Support Specialist Remote · Full time Company website

Apply for Database and Client Support Specialist

Careit is a startup dedicated to tackling the growing issue of food waste. Our mission is to connect nonprofits with corporations, restaurants, and food vendors to divert surplus food from landfills and redirect it to those in need. Through our innovative mobile and desktop application, we aim to create a more sustainable and equitable food system.

As a company, we are passionate about making a positive impact on both the environment and our communities. By leveraging technology, we strive to streamline the process of food donation, ensuring that edible food reaches those who need it most while reducing the environmental burden of food waste.

We are seeking an enthusiastic and data-focused individual who shares our passion for sustainability and food justice to join our team as a Database and Client Support Specialist. In this role, you will play a crucial part in building and maintaining our database and relationships with our clients, ensuring their success in utilizing our platform to make a difference.

Responsibilities:

• Collaborate with the team to upload accounts or donation data, merge duplicate accounts, and manage client account data
• Search for missing data and conduct outreach to fill in data gaps
• Use Excel to analyze data or clean up data sets for upload
• Expand Careit operations in new English or Spanish-speaking territories by researching local food recovery efforts and policies
• Serve as a first point of contact for new clients, addressing their inquiries, concerns, and feedback
• Provide technical support and troubleshooting assistance for our mobile and desktop applications
• Research potential new nonprofit partners and food vendor clients
• Conduct outreach (e.g. phone, email) to potential clients and partners
• Create presentations and demonstrations to onboard and train new clients
• Collaborate with cross-functional teams, including product development and engineering, to resolve customer issues and improve user experience
• Document and track customer interactions using our customer relationship management (CRM) system and outreach platforms
• Identify and escalate critical issues to appropriate teams for timely resolution
• Contribute to the creation and maintenance of knowledge base articles and user guides
• Assist in the onboarding process for new clients and users
• Participate in the continuous improvement of our customer support processes and procedures

Requirements:

• Bilingual in Spanish and English
• Strong phone and virtual meeting communication and interpersonal skills, with the ability to build and maintain positive relationships with clients
• Attention to detail to ensure data integrity
• Ability to work independently and good judgment in how and when to escalate issues 
• Proficiency in using CRM systems and customer support tools such as the Google Suite, Excel, and Zoom
• Familiarity with mobile and desktop applications, as well as basic technical troubleshooting
• Strong organizational and time management skills
• Customer-centric mindset and a passion for delivering exceptional customer service
• Commitment to sustainability and food justice

Preferred Qualifications:

• Previous experience in customer support or account management, preferably in the technology industry
• Experience working with nonprofits or in the food industry
• An excellent understanding of computer software and apps

We offer a market competitive salary, paid vacation and sick leave, and opportunities for growth and development within our organization. Raises and incentives are awarded based on performance. If you are a self-motivated individual with a passion for technology, sustainability, and making a positive social impact, we'd love to hear from you.