Careers ServiceNow ITSM Specialist - Clearance Required - Hybrid Washington DC Remote · Full time

ServiceNow ITSM Specialist - Hybrid - Clearance Required


**Job Title: ServiceNow ITSM Specialist**

**Location:** Washington DC (Onsite / Hybrid)

**Job Type:** Full-time

**Clearance Requirement:** DOD Security Clearance - Secret, Top Secret, TS/SCI

**Job Description:**

We are seeking a highly skilled and experienced ServiceNow IT Service Management (ITSM) Specialist to join our dynamic team in Washington DC. The ideal candidate will have a strong background in ServiceNow platform administration and configuration, particularly in the realm of IT Service Management. This role requires frequent onsite presence in Washington DC and demands a candidate with an active DOD security clearance. Please do not apply if you do not have clearance.

**Key Responsibilities:**

1. **ServiceNow Platform Administration:** Manage and administer the ServiceNow platform, including configuration, customization, and maintenance to support IT Service Management processes.


2. **ITSM Process Implementation:** Design, develop, and implement IT Service Management processes within ServiceNow, ensuring alignment with industry best practices and organizational requirements.

3. **Incident and Problem Management:** Oversee incident and problem management processes within ServiceNow, including incident identification, logging, categorization, prioritization, and resolution.

4. **Change Management:** Implement and manage change management processes within ServiceNow, facilitating the review, approval, and implementation of changes to IT infrastructure and services.

5. **Configuration Management:** Establish and maintain configuration management processes within ServiceNow, ensuring accurate documentation and management of IT assets and configurations.

6. **Integration and Automation:** Collaborate with stakeholders to integrate ServiceNow with other systems and tools, leveraging automation to streamline IT Service Management processes.

7. **User Support and Training:** Provide user support and training for ServiceNow ITSM functionalities, ensuring effective utilization of the platform by stakeholders across the organization.

8. **Documentation and Reporting:** Maintain comprehensive documentation of ITSM processes, configurations, and integrations. Generate reports and metrics to measure the performance and effectiveness of IT Service Management processes.


- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of 4 years of experience in ServiceNow platform administration and configuration, with a focus on IT Service Management.

- Experience implementing and managing ITSM processes such as Incident Management, Problem Management, Change Management, and Configuration Management.

- Strong understanding of ITIL framework and best practices.

- Active DOD security clearance is mandatory.

- Excellent communication and interpersonal skills.

- Ability to work effectively both independently and as part of a team.

- ServiceNow certification(s) preferred.

**Note:** This position requires frequent onsite presence in Washington DC. Candidates must be willing to travel to the site several times a week.