Careers Service Now Developer Remote · Full time

Agiletek Solutions is seeking a skilled and experienced ServiceNow Developer to join our dynamic IT team. As a ServiceNow Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions to meet our organization's business requirements. You will collaborate with cross-functional teams to deliver efficient and effective solutions that enhance our IT service management processes.


Key Responsibilities

1. ServiceNow Development: Design, develop, and customize ServiceNow applications, modules, workflows, and integrations based on business requirements.

2. Configuration Management: Perform configuration changes in ServiceNow, including defining tables, fields, forms, lists, UI policies, and data imports/exports.

3. Incident and Problem Management: Develop and enhance ServiceNow modules related to incident and problem management, including event management, ticketing systems, and reporting.

4. Change Management: Create, configure, and maintain ServiceNow change management workflows and processes, ensuring compliance with ITIL best practices.

5. Service Catalog and Request Management: Develop and maintain service catalog items, workflows, and automation for service requests and provisioning processes.

6. Reporting and Dashboards: Create and maintain reports, metrics, and dashboards in ServiceNow to monitor and analyze IT service management performance.

7. Integration and Automation: Build integrations between ServiceNow and other IT systems, applications, and tools using APIs, web services, and scripting.

8. Testing and Documentation: Conduct thorough testing of developed solutions, document technical specifications, user guides, and standard operating procedures.

9. Troubleshooting and Support: Provide technical support and troubleshooting assistance for ServiceNow-related issues, collaborating with other IT teams to resolve problems.

10. Continuous Improvement: Stay updated with the latest ServiceNow features, functionalities, and best practices. Identify opportunities for process improvement and automation within the ServiceNow platform.

Qualifications and Skills:

- US Citizen

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

- Proven experience as a ServiceNow Developer, including experience in developing custom applications, workflows, and integrations on the ServiceNow platform.

- Strong understanding of IT service management (ITSM) processes, including incident, problem, change, and request management.

- Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific scripting languages such as Glide API, Business Rules, UI Policies, and Client Scripts.

- Experience with ServiceNow modules like Incident, Problem, Change, Service Catalog, and Asset Management.

- Familiarity with ITIL framework and best practices.

- Ability to translate business requirements into technical solutions within the ServiceNow platform.

- Excellent problem-solving and analytical skills.

- Strong communication and collaboration skills to work effectively with cross-functional teams.

- ServiceNow certifications (such as Certified Application Developer, Certified Implementation Specialist) are preferred but not required.

We offer competitive compensation packages, opportunities for professional growth, and a collaborative work environment. Join our team and contribute to the success of our organization's IT service management initiatives using the ServiceNow platform.