Careers Account Director, Client Services Los Angeles, CA · Remote · Full time

Pixel Canvas is looking for an experienced Account Director to manage our high-profile, Fortune 500 enterprise clients. This is a highly technical, problem-solving, interactive role that requires significant attention to detail, and a proactive and collaborative attitude with internal and external constituents. As the leader of the Client Services Team, you’ll work closely with Sale Account Executives to keep building on existing relationships and ensure customer satisfaction of all accounts. You’ll have an effective balance of sales, strategic planning, customer service, creativity, financial acumen, and managerial skills. The Client Services Team serves as an important conduit for Pixel Canvas. It collects key insights from our clients and uses them to improve Pixel Canvas’s ongoing strategy and core products. The team will work cross-functionally with internal key stakeholders from across the business, including Sales, Operations, Marketing, Tech, and Product Teams. Pixel Canvas would love to meet you if you have exceptional communication and people skills, the ability to recognize opportunities and problems quickly, close attention to detail and have the passion and proactive attitude to embrace new challenges in a friendly, team-focused startup environment!


Job Responsibilities

  • Work with the Account Executive on sales pipelines. Identify trends and customer needs, develop new opportunities, and facilitate the onboarding of new clients.
  • Work with current financial clients daily, including demos, walk-thrus, and answering product/industry questions. Establish strong relationships, and provide services and solutions to ensure a high level of client satisfaction while meeting their KPI goals
  • Manage multiple accounts on its health, customer loyalty, satisfaction, complaints, and problems. Oversee the success and activities to help solidify product value.
  • Ensures the clients continually receive superior service, thinking, and quality from our company and that strategy, planning, programs, tactics, budgets, schedules, deliverables, creatives, documentation, and account profitability stay on track.
  • Facilitate, organize and lead regular customer meetings, product feedback sessions, and quarterly business reviews. Effectively articulate value propositions, create interest and generate excitement through customer presentations
  • Lead the Client Services Team by conducting weekly client calls, team meetings, quarterly reviews, and documentation of business use-cases to highlight account success, note ongoing initiatives and objectives, and prioritize workload
  • Manage and motivate the team to deliver company business and revenue goals, and develop performance metrics and reports. Provide necessary tools and training to improve core expertise
  • Identify key insights, client feedback, needs, and pain points to the Product Team to enhance existing products and drive user adoption rate.
  • Work with analytics to monitor and analyze performance and reporting, as well as keep up with the industry trends and marketing activities to make informed client-facing recommendations and internal decisions regarding product and client services
  • Work with Operations and Finance in building client billings, P&L, revenue forecasting, contract renewals, direct costs, and staging needs of each account. Work with Marketing to create joint partnership press releases.
  • Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth


  • 3 years of previous and proven experience in digital account management where strict KPI goals have been met
  • Strong written, and oral communication. Strong problem-solving and negotiation skills
  • Strong background or deep understanding of the software technologies industry 
  • Significant experience in SaaS, Customer Service, Service Management, Client Relationship Management and Project Management in the tech industry
  • Ability to manage and deliver multiple projects and thrive under pressure with excellent time management, budget control, attention to detail, and organizational skills
  • Be a “Trusted Advisor” externally and internally, and align product solutions and roadmap to address clients’ challenges and business initiatives.
  • Customer-driven product thinking and ability to identify and prioritize product requests
  • Proficiency in Microsoft Office, Google Workspace, CRM software, project management, and reporting software, with an aptitude to learn new technologies and systems
  • Understanding of Metaverse, Tokenomics, White Papers, and Blockchain technology is a big plus.
  • Must be based in Southern California, able to work hybrid in Los Angeles, and able to travel and participate in events sometimes to support the Sales Team.  


  • Employee Stock Ownership Plan
  • Platinum medical, dental, vision, and life insurance. Employees don’t need to pay out of pocket!
  • Unlimited PTO policy
  • Monthly happy hour stipends 

Contact Us

Have questions? Please send your resume and contact us at [email protected]

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$45,000 - $55,000 per year