Careers Account Director, Client Services Los Angeles, CA · Remote · Full time

Apply for Account Director, Client Services

Job Responsibilities

• Work with the Account Executive on sales pipelines. Identify trends and customer needs, develop new opportunities, and facilitate the onboarding of new clients.
• Work with current financial clients daily, including demos, walk-thrus, and answering product/industry questions. Establish strong relationships, and provide services and solutions to ensure a high level of client satisfaction while meeting their KPI goals
• Manage multiple accounts on its health, customer loyalty, satisfaction, complaints, and problems. Oversee the success and activities to help solidify product value.
• Ensures the clients continually receive superior service, thinking, and quality from our company and that strategy, planning, programs, tactics, budgets, schedules, deliverables, creatives, documentation, and account profitability stay on track.
• Facilitate, organize and lead regular customer meetings, product feedback sessions, and quarterly business reviews. Effectively articulate value propositions, create interest and generate excitement through customer presentations
• Lead the Client Services Team by conducting weekly client calls, team meetings, quarterly reviews, and documentation of business use-cases to highlight account success, note ongoing initiatives and objectives, and prioritize workload
• Manage and motivate the team to deliver company business and revenue goals, and develop performance metrics and reports. Provide necessary tools and training to improve core expertise
• Identify key insights, client feedback, needs, and pain points to the Product Team to enhance existing products and drive user adoption rate.
• Work with analytics to monitor and analyze performance and reporting, as well as keep up with the industry trends and marketing activities to make informed client-facing recommendations and internal decisions regarding product and client services
• Work with Operations and Finance in building client billings, P&L, revenue forecasting, contract renewals, direct costs, and staging needs of each account. Work with Marketing to create joint partnership press releases.
• Serve as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth

Qualifications

• 3 years of previous and proven experience in digital account management where strict KPI goals have been met
• Strong written, and oral communication. Strong problem-solving and negotiation skills
• Strong background or deep understanding of the software technologies industry 
• Significant experience in SaaS, Customer Service, Service Management, Client Relationship Management and Project Management in the tech industry
• Ability to manage and deliver multiple projects and thrive under pressure with excellent time management, budget control, attention to detail, and organizational skills
• Be a “Trusted Advisor” externally and internally, and align product solutions and roadmap to address clients’ challenges and business initiatives.
• Customer-driven product thinking and ability to identify and prioritize product requests
• Proficiency in Microsoft Office, Google Workspace, CRM software, project management, and reporting software, with an aptitude to learn new technologies and systems
• Understanding of Metaverse, Tokenomics, White Papers, and Blockchain technology is a big plus.
• Must be based in Southern California, able to work hybrid in Los Angeles, and able to travel and participate in events sometimes to support the Sales Team.  

Benefits

• Employee Stock Ownership Plan
• Platinum medical, dental, vision, and life insurance. Employees don’t need to pay out of pocket!
• Unlimited PTO policy
• Monthly happy hour stipends 

Contact Us

Have questions? Please send your resume and contact us at [email protected]

Visit our website at pixelcanvas.com