Capital Accounts LLC Debt Collector Franklin, TN · Full time

Primary Duties and Responsibilities

• Respond to each call with the standard greeting provided by the company.
• Provide accurate and complete directional assistance independently or through the use of appropriate resources.
• Place/Receive telephone calls to and from clients to obtain payment arrangements on outstanding accounts.
• Maintain productivity by handling inbound/outbound communication.
• Refer accounts to the appropriate departments for necessary actions to be taken. (Rebill, settlements , medical records, ledgers etc.)
• Document content of calls in proper systems .
• Respond to messaging inquiries regarding Account status.
• Timely and accurately resolve balances.
• Meets and obtains monthly cash collections goals.
• Deal with customers diligently, courteously, and professionally while collecting payments
• Make outbound calls and receive inbound calls on accounts that are past due
• Assist customers with bringing their accounts current (approximately 100+ phone calls daily)
• Negotiate payment plans as needed
• Identify root cause of customer delinquency and generate effective solutions for client and customer
• Make accurate notation in fulfillment system on status of payment from customer
• Maintain enthusiastic and positive attitude