Capital Accounts LLC Debt Collector Franklin, TN · Full time

Debt Collector / Collection Specialist


Primary Duties and Responsibilities

  • Respond to each call with the standard greeting provided by the company.
  • Provide accurate and complete directional assistance independently or through the use of appropriate resources.
  • Place/Receive telephone calls to and from clients to obtain payment arrangements on outstanding accounts.
  • Maintain productivity by handling inbound/outbound communication.
  • Refer accounts to the appropriate departments for necessary actions to be taken. (Rebill, settlements , medical records, ledgers etc.)
  • Document content of calls in proper systems .
  • Respond to messaging inquiries regarding Account status.
  • Timely and accurately resolve balances.
  • Meets and obtains monthly cash collections goals.
  • Deal with customers diligently, courteously, and professionally while collecting payments
  • Make outbound calls and receive inbound calls on accounts that are past due
  • Assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Negotiate payment plans as needed
  • Identify root cause of customer delinquency and generate effective solutions for client and customer
  • Make accurate notation in fulfillment system on status of payment from customer
  • Maintain enthusiastic and positive attitude


$15 - $17 per hour