Cannonball Arts LLC On-Call Box Office Staff Seattle, WA · Part time Company website

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From the producers of Bumbershoot, and in partnership with the Muckleshoot Indian Tribe, Cannonball Arts is a contemporary arts and entertainment center in the heart of downtown Seattle. Spanning two floors and 66,000 square feet, it offers boundary-pushing, unconventional 2D and 3D art experiences and programming, event space, and a state-of-the-art music venue.

On-Call Box Office Staff

Reports To: Box Office Manager

Department: Venue Operations

Location: Cannonball Arts + LVL1 Music Venue, Seattle, WA

Pay Rate: $25/hour

Schedule: Part-Time / On-Call (average 2-4 shifts per month)

Shifts: Primarily Friday and Saturday evenings; additional shifts as events are scheduled

About Cannonball Arts 

Cannonball Arts is a new multi-use arts center and music venue in downtown Seattle dedicated to elevating, fortifying, exhibiting, and celebrating artists who call the Pacific Northwest home. The 66,000-square-foot campus houses galleries, installations, retail spaces, creative studios, and LVL1— a 2,300-capacity music venue. From sweaty club nights and art openings to private rentals and immersive storytelling experiences, Cannonball is where creativity, chaos, and community collide.

Position Summary

The On-Call Box Office Staff is responsible for delivering a positive and efficient ticketing experience for guests attending concerts and events at Cannonball Arts and the LVL1 Music Venue. This role manages will call, ticket sales, and guest check-in with professionalism and accuracy, ensuring seamless entry and exceptional customer service.

This is an on-call position ideal for someone who enjoys live events and can jump in as part of the team during our busiest show nights.

Key Responsibilities

• Operate point-of-sale and ticketing systems to sell tickets and manage will call efficiently.
• Verify ticket authenticity, process guest entry, and resolve ticketing or scanning issues.
• Greet guests and provide venue and event information with enthusiasm and professionalism.
• Maintain accurate cash handling and credit card transaction procedures.
• Support pre-show and post-show box office setup and breakdown, including signage, equipment, and supply management.
• Collaborate with the FOH and Security teams to ensure smooth guest flow and adherence to venue policies.
• Maintain confidentiality of guest and artist information.
• Serve as an ambassador for Cannonball Arts and LVL1, upholding our standards for hospitality, accessibility, and inclusion.

Qualifications

• Prior box office or ticketing experience preferred, including experience with systems such as SeeTickets, Ticketmaster, or similar.
• Experience working in live music venues, theaters, or sporting arenas strongly preferred.
• Technical acumen with the ability to troubleshoot ticket platform or scanning issues in real time.
• Experience with ticket settlements is a plus.
• Strong customer service and communication skills.
• Ability to remain calm and courteous under pressure in a fast-paced environment.
• Comfortable handling cash and POS transactions accurately.
• Must be reliable, punctual, and able to work late nights, weekends, and holidays as needed.

Schedule & Availability

This is a part-time, on-call position averaging 4 shifts per month, with the majority of events taking place Friday and Saturday evenings.

• Event schedules are published at least three weeks in advance.
• Additional shifts may be available based on event scheduling and staff availability.