Cannon Beach Lead House Manager Cannon Beach, OR · Full time

LEAD HOUSE MANAGER (FRONT OFFICE MANAGER) The Lead House Manager is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment. This role will also be responsible for managing and training other front desk agents.

Description

Responsibilities: 

  • Utilize Life House’s proprietary software to manage internal tasks and guests communication
  • Directly oversees the front desk team
  • Responsible for creating the front desk schedule and covers shifts when necessary
  • Provides assistance with training and coaching of other staff members
  • Assist with the guest check-in/check-out process while engaging with guests
  • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
  • Facilitate making reservations and room changes 
  • Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, F&B and Central Support)
  • Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner 
  • Inspect clean rooms in preparation for guest arrival
  • Prepare and deliver VIP amenities
  • Perform other duties as assigned and requested to meet the needs of the business


IDEAL CANDIDATE

  • Team player, hard worker, multi-tasker and detail oriented
  • Knowledge of the local area and things to do, and places to go – or enthusiasm to acquire that knowledge 
  • Genuine desire to be helpful: able to jump in and assist other departments when necessary
  • Works cooperatively with others in all situations


REQUIREMENTS & EXPERIENCE

  • Experience in guest or customer service
  • Previous experience in management roles
  • Flexible in schedule and willing to meet the demands of a complex operation 
  • Familiarity with Apple products and applications (preferred) 
  • Familiarity with Slack (preferred)
  • Ability to lift, pull, and push moderate weight 


About Life Hospitality

Cannon Beach Hotel Collection is managed by Life Hospitality, the hotel management arm of Life House– an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150+ in 2023. You can find all Life Hospitality openings at https://www.lifehospitality.careers.


We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary

$21 - $22 per hour